The telephone is the most common and most popular communication tool in people’s daily life, which makes telephone etiquette very important in public relations. The process of making a phone call seems so simple that most people ignore the etiquette norms and precautions involved.
The telephone is ubiquitous in modern society, and cross-border e-commerce and telephones are inseparable, which requires us to re-emphasize the etiquette of the telephone. The most basic of these is the content of general etiquette, which is the requirement that both the caller and the receiver must follow.
(I) Polite and friendly attitude
No matter who you are talking to on the phone, you must pay attention to a friendly attitude, a gentle tone, and politeness. Generally speaking, the level of a person’s upbringing can be directly judged from the way he speaks on the phone. At the same time, in many cases, the attitude on the phone determines the first impression in the other party’s mind. If the attitude is not friendly enough, it will bring very big problems and barriers to subsequent communication and cooperation. A friendly attitude can make others like you more, and the communication environment is more pleasant, thereby promoting the smooth progress of communication and cooperation.
(II) Convey information concisely
In modern society, the amount of information is very huge, and people’s sense of time is getting stronger and stronger. Therefore, the content of the phone calls in cross-border e-commerce needs to be clear and concise, and it is best not to chat about anything and talk irrelevantly. For every business person, time is one of the most precious elements. The party whose time is wasted will not only feel bored, but also think that the caller is inefficient and lacks professionalism. Sometimes a few minutes of wasted time may cause yourself or the other party to suffer huge losses, which is difficult for an individual to make up.
(III) Control the speed and tone
In cross-border e-commerce, it is very common for the caller and the receiver to have different languages. Therefore, it is important to control the speed of speech to ensure that the other party can hear what you are saying clearly; at the same time, the tone should be as gentle as possible, not too low or too high. Being good at using tone and intonation is one of the basic skills of making a phone call. The tone should be gentle, the volume should be moderate, the words should be clear, and the speed should be slightly slower than usual. In order to make the other party understand, you can repeat the important content if necessary.
(IV) Use polite language
Both parties should use conventional polite language during the phone call, and avoid using rude language or uncivilized catchphrases during the call. In cross-border e-commerce telephone communication, due to the different languages of both parties, it is necessary to speak more carefully and try to avoid using impolite words in the other party’s culture. Using polite language is the most basic requirement in a call. If you fail to do this during the conversation, the other party will feel disrespected, which will have a bad impact.