International EMS commitment service refers to the commitment of China Mainland, Australia, Hong Kong, Japan, South Korea, the United States, the United Kingdom, Spain, France, and Singapore Post to a specific delivery date for EMS mail sent from local post offices to other post offices (excluding special services such as time-limited delivery and recipient-paid mail); for mail delivered after the specified delivery date, the post office is responsible for refunding the mail charges collected. This is the introduction of the concept of honest operation into cross-border express delivery services by China Post EMS after the implementation of the “if not delivered within the time limit, the original money will be returned” commitment service for the domestic “next morning delivery” service. It is another high-quality express delivery service carefully built to meet the needs of the majority of users.
International EMS commitment service includes the following aspects.
(1) Seamless coverage: The network terminals owned by the global postal service cover thousands of households. The mail delivery network of the six postal services in Australia, China Mainland, Hong Kong, Japan, South Korea and the United States has a total of 260 million delivery points, 500,000 delivery employees, and 140,000 postal business offices. The use of the postal network can provide safe, accurate, fast and the most extensive delivery service.
(2) Multi-channel information access: EMS website platform, national unified 7×24-hour call platform, mobile communication SMS platform and postal business windows throughout urban and rural areas.
(3) Real-time tracking: Through EMS’s mail tracking and inquiry service, you can get real-time information about the entire process of mail delivery.
(4) Committed time limit: EMS uses the postal code resources unique to the postal service to calculate the promised time limit from postal code to postal code. The promised time limit is the maximum delivery time limit for the mail delivered by the customer, and the actual delivery time may be shorter than the promised time limit.
(5) Delay compensation: If the actual delivery time of the mail exceeds the promised time limit due to postal reasons, the collected mail charges will be refunded.