Cross-border e-commerce sellers also need to have a comprehensive understanding of how to ship goods when operating TikTok Shop, which plays an extremely important role in saving time and improving efficiency. Let’s take a look at how TikTok sellers ship goods and related key points.
1. Order processing and shipping notification
When a customer purchases a product on TikTok, the order information will be passed to the backend of the e-commerce. The seller needs to process the order within the specified time to ensure that the goods are ready for shipment. Once the order is confirmed correctly, the buyer will be notified of the shipping information by email or SMS.
2. Choose a logistics method
Choose a suitable logistics method based on product characteristics, transportation requirements and buyer needs. Common logistics methods include international express, postal parcels, dedicated line logistics, etc. When choosing a logistics method, consider factors such as freight cost, transportation time, and customs clearance capabilities.
3. Packing and labeling
Carefully pack the goods according to the order requirements to ensure that the goods are not damaged during transportation. At the same time, the shipping order number and related information need to be affixed to the package for subsequent operations by the logistics company.
4. Contact the logistics company for shipment
Contact the selected logistics company and deliver the goods to the logistics company for transportation. After negotiating the transportation details, deliver the goods safely to the warehouse or outlets designated by the logistics company.
5. Tracking logistics information
Update the logistics information of the TikTok store in time after delivery so that buyers can keep abreast of the status of the goods. At the same time, pay attention to the official website or APP of the logistics company to obtain logistics information in time.
6. Proper delivery and after-sales support
Ensure that the goods are delivered to the buyer on time and provide necessary after-sales support. If the goods are not properly put in or the buyer has any questions, please communicate with the logistics company and the buyer in time.
Issues that TikTok Shop sellers need to pay attention to when shipping
1. All goods must be affixed with shipping labels.
The shipping label should include the following information: buyer’s name, complete postal address (including postal code). In the seller’s full name and address shipping label, hyperlinks, QR codes and contact information of other platforms, or information not related to the order shall not be included.
When sellers prepare labels, sellers must meet all of the following requirements. Attach the correct label to each carton. If the consignee information is unknown, the logistics distributor can handle or liquidate the incorrectly labeled goods, or relabel them if the consignee information is known, and the cost shall be borne by the supplier.
2. Pay attention to the delivery status of the package
The logistics supplier is responsible from package delivery to delivery confirmation. Sellers should pay close attention to the location and final status of the package. Finally, when the logistics supplier updates the package status, the order status will be updated to “delivered”. In the “TikTok Delivery” mode, the logistics supplier will update the order status to “delivered” after obtaining the recipient’s signature or other delivery confirmation from the buyer.
The above is the process and related key points of how TikTok sellers ship. It is important for sellers to fully understand all the key points before shipping, which is important for successful delivery and customer satisfaction, as well as ensuring the smooth completion of the transaction.