If sellers encounter unsolvable problems on the Ozon platform, sellers must seek help from customer service. So, how should Ozon sellers contact customer service?
Ozon does not have Chinese customer service now. If Chinese sellers want to consult customer service, sellers can only contact through email.
How should Ozon sellers contact customer service?
1. Consult customer service by chat room
The chat room is a convenient way to interact directly with customer service and express questions or needs. The following is the process of consulting customer service in the chat room:
1: Log in to the Ozon seller account
First, make sure the seller is logged in to the Ozon seller account. Only when logged in can you chat with customer service.
2: Enter the chat room section
Find and click the “Menu” option in the seller account. Sellers will see the “Information and Notification” section in the menu. Click this section to continue.
3: Apply for customer service
In the “Chat Room” section, sellers will see a button in the upper right corner labeled “Apply to Customer Service”. By clicking this button, sellers can fill out an application and chat with customer service.
2. Consult customer service by menu
Another way to consult customer service is through the menu. Here is the process of consulting customer service through the menu:
1: Log in to your Ozon seller account
Again, make sure that the seller has logged in to your Ozon seller account.
2: Go to the menu
Find and click on the “Menu” option in your seller account.
3: Enter the feedback section
The “Feedback” section will be found in the menu. Click on this section to continue.
4: Click on customer service consultation
In the “Feedback” section, you will see the option to “Consult customer service.” Click on this option, then fill in the question or demand and send it to customer service.
Learn about two ways for OZON sellers to contact customer service: through the chat room or the menu. Log in to your OZON seller account, enter the relevant section, fill in the question and interact with customer service to solve the problem.
Whether it is a registration issue or other support services, contacting OZON customer service through email is the best way for sellers. If you encounter a problem that you can’t solve, don’t hesitate to contact customer service for help!