Cross-border e-commerce customer service email template: price adjustment, evaluation modification and evaluation reminder strategy

In the field of cross-border e-commerce, customer service is a key link in maintaining brand image and improving customer satisfaction. Whether it’s handling a reminder after a price adjustment, requesting a revision of a negative review, or urging a customer to leave a review after receiving the product, proper communication can effectively facilitate the completion of the transaction and improve the customer experience.

Sample email urging payment after price adjustment

Dear customer,

We’ve reset the price for you. We have given you a XX% discount on the original price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with.

Best regards!

(Your name)

Example email requesting customers to modify their reviews

Dear (customer name),

We are sorry to see that you left neutral/negative feedback relating to your recent purchase experience from our store. But I’m pleased we have solved the problem together. I hope you’re satisfied with our solution. Now that we have solved the problem, would you please spare some time to change your feedback into a positive feedback? (Link to Revise Feedback: XXXXX) You know 5-star is really important for us.

Thanks again and we sincerely look forward to establishing a long business relationship with you.

Best regards!

(Your name)

Review reminder email template for customers who receive products without leaving comments

Hi (customer name),

Could you tell me if XXX (product name) has been successfully delivered to you? If you have got it, we sincerely hope you will like it and be satisfied with our service. If you have not got it or have any problems at all, don’t hesitate to contact us so we can help you out. We would also love to know your honest opinion of the product. Please click here (link to review site: XXXXXX) to leave a product review on Amazon.< /p>

Thank you very much!

Yours sincerely,

(Your name)

Understand the reasons behind negative reviews

Generally speaking, as long as there is transaction behavior, there may be customers who have opinions, so in cross-border e-commerce after-sales evaluation, negative reviews often exist. Medium and negative reviews will have a negative impact on the reputation of cross-border e-commerce sellers’ stores and the sales of listed products.

Through the above types of email templates, cross-border e-commerce companies can effectively communicate with customers in different scenarios, which not only helps to improve customer satisfaction, but also enhances brand image and promotes business development.