Cross-border e-commerce customer feedback letter and reminder template

In the cross-border e-commerce industry, customer praise can not only enhance the credibility of the store, but also enhance the purchasing confidence of potential customers. When customers give positive feedback, cross-border e-commerce sellers should express their gratitude in a timely manner, which will help deepen the relationship with customers and increase the repurchase rate.

Good review thank you template

Template 1

Dear Buyer,
Thank you for your recent positive feedback!
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
You can check out more great products from our store: http://www.aliexpress.com/store/439824
We hope we’ll see you again on our store soon.
Yours sincerely,
(Your name)

Template 2

Dear Buyer,
I am so pleased and grateful that you gave us a good feedback / you are satisfied with our products and service. I hope I can give you a good discount or send a gift to you when you order next time.
Best regards
(Your name)

Template 3

Dear Customer,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Best regards.
Andy

Good review reminder template

If a customer does not leave a review after receiving the product, the seller can politely remind the customer to leave a review, which is crucial to improving the store’s reputation.

Template 1

Dear Customer,
Thanks for shopping from us. We are striving to improve ourselves in terms of service, quality, and style, etc.. If you are satisfied with your purchase and the services provided, please do share your positive feedback, which would be a great encouragement for us. If you have any problems or concerns about purchase, please get in touch with us as soon as possible.
Thank you so much.
Yours Sincerely,
Andy.

Template 2

Dear Customer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc.. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us .
If there’s anything I can help with, don’t hesitate to tell me.
Best regards.

The importance of customer reviews

Customer evaluations directly affect the seller’s ranking and exposure on the platform. Actively interacting with customers will not only improve the customer experience, but also improve the overall rating of the store, thereby attracting more potential customers.

Conclusion

Whether it is a newly launched product or a product that has already had a certain sales volume, it is crucial to get good reviews from customers. Through the above templates, sellers can communicate with customers more effectively, improve customer satisfaction, and thereby promote business growth.