Essential qualities and detail management strategies for foreign trade salespeople
In the fiercely competitive foreign trade market, product homogeneity is becoming increasingly serious. If foreign trade salesmen want to stand out among many competitors, they not only need to have perseverance, a grateful mentality, a sincere and positive attitude, Also refuse to complain and make positive changes. In addition, attention to detail is equally important. This article will combine psychological quality training and business ability improvement to explore how foreign trade salespeople can win more orders by cultivating good detail habits.
The tempering of psychological quality
Perseverance
Foreign trade business is often not an overnight process. Faced with silence or rejection from customers, salespeople cannot give up easily. Instead, they should think deeply about the reasons and actively improve communication methods and service quality.
A grateful attitude
No matter what challenges and difficulties you encounter, always maintain a grateful heart and thank your family, colleagues for their support and your customers’ trust.
Sincerity and positive attitude
Treat every customer with a sincere attitude, face every challenge with a positive attitude, and win customer recognition.
Refuse to complain and make positive changes
Learn to face problems with a positive attitude and change the status quo through practical actions.
Improvement of business capabilities
Solid language skills
Have fluent communication skills in English, and learn other minor languages if necessary to adapt to market demand.
In-depth professional knowledge
Have in-depth understanding of foreign trade related knowledge such as trade terms, settlement methods, etc.
In-depth understanding of products
Comprehensively master product performance, specifications, parameters and other information.
Continuous learning and sharing
Maintain a learning attitude and continuously improve business capabilities; at the same time, be willing to share experience and skills to promote common progress of the team.
Details determine success or failure
Communicate diligently
Evening hours are suitable for communicating with customers, working overtime to follow up on orders, and proactively contact customers.
Language has emotions
Treat every inquiry and email seriously and express sincerity and enthusiasm.
Information filing
Create customer files and save important information and email records.
Timely return to order
Analyze and understand the background of customer needs before responding to inquiries.
Accurate tracking
After sending out samples, pay close attention to customer feedback.
Learn more and share more
Actively communicate with peers and learn from each other.
Set goals
Set clear goals every day and accumulate new customer information.
Professional etiquette
Give small gifts with Chinese characteristics at the appropriate time.
Comprehensive service
Provide meticulous and thoughtful services and focus on customer experience.
Use attachments wisely
When sending product pictures, combine multiple pictures into one PDF file for easy browsing by customers.
Success not only depends on the quality and price of the product, but also requires perfection in details. By cultivating good detail habits, foreign trade practitioners can serve customers more professionally and excellently, win more orders, and achieve rapid development in their careers.
The above is a combination of psychological quality training and business ability improvement, aiming to help foreign trade salesmen better cope with market challenges. I hope every practitioner can benefit from it and make continuous progress.