Detailed explanation of DHgate lending rules: ensuring safe transactions

In order to protect the interests of buyers and sellers, Dunhuang.com has formulated detailed lending rules. This article will analyze these rules in detail to help sellers better understand the payment process.

Available with shipping tracking number

The buyer takes the initiative to confirm receipt

For orders with a shipping tracking number, if the buyer proactively confirms the receipt, DHgate.com will verify the shipping information of the order. If the order query is delivered and the delivery information is consistent with the order information, the order funds will be released to the seller’s virtual account and the order will be completed.

The buyer did not take the initiative to confirm receipt, and the seller requested payment

If the buyer does not take the initiative to confirm receipt, the seller can request for payment after delivery. In this case, DHgate.com will verify the delivery status based on the waybill number uploaded by the seller and handle it accordingly.

The seller has not requested payment

After the seller has completely shipped the goods, if the buyer has not confirmed receipt and the seller has not requested payment within 90 days after the order is confirmed and received, the platform will automatically release the order funds to the seller’s virtual account 120 days after the goods are fully shipped. Account, order completed.

If there is no shipping tracking number

For orders without shipping tracking numbers (such as ChinaPostAir (Non-Tracking), ChinaPost SAL (Non-Tracking), HKpost (Non-Tracking), Singapore post (Non-Tracking), post link (Non-Tracking), etc. ), regardless of whether the buyer confirms receipt, the system will automatically release the payment 120 days after the seller fills in the last freight order number.

Abnormal accounts and transaction lending rules

The order currently has a yellow bar

For orders that currently have yellow bars, the loan will be delayed; after the yellow bar is removed, the loan process will continue.

The account dispute rate is too high

When the seller’s current account dispute rate is too high, the seller’s account release will be delayed.

Abnormal account or transaction performance

When the seller’s account or transaction performance is abnormal, DHgate.com may manually intervene to conduct necessary investigations on the seller’s account or transaction. Depending on the degree of the abnormality, the seller’s account or order disbursement may be delayed or suspended for an indefinite period. When the lending of the seller’s account is suspended for an indefinite period, the seller’s account and its associated accounts will be frozen for an indefinite period, and no new accounts will be registered on DHgate.com.

Judgment rules for loan suspension without fixed period

When a seller’s account or transaction violates one or more of the following rules, lending may be suspended for an indefinite period:

• The transaction is a false transaction.
• The products actually sold by the seller are infringing products or prohibited products.
• The seller’s associated account is closed due to platform investigation.
• The seller’s associated account is in a withdrawal status with no fixed period limit.
• The seller’s account is under investigation by judicial authorities.
• The seller’s account and its transactions involve other illegal activities.

Through the above rules, DHgate aims to create a safer and fairer trading environment for buyers and sellers. Understanding these regulations can help sellers better manage their accounts and take timely measures to avoid unnecessary losses.