Detailed explanation of Shopee’s cross-border logistics in Southeast Asian countries: Malaysia, Indonesia, Thailand, Philippines, Vietnam and Taiwan
Malaysian cross-border logistics
Logistics services
For sellers in mainland China, Shopee Malaysia mainly uses SLS for cross-border logistics, and West Malaysia also provides B2C shipping services for sellers through third-party channels.
Logistics timeliness and freight reference
Malaysian cross-border logistics timeliness and seller freight reference.
Notes
- The above fees only include transportation and customs clearance service fees. The specific tariffs levied are subject to the latest customs policies.
- SLS billing weight is based on actual weight.
- In order to support cross-border sellers to develop categories (such as home life, fashion shoes and bags, maternal and infant toys, auto parts and motorcycle parts, small household appliances, outdoor sports and other categories with high weight segments), Shopee has launched the SLS heavy goods channel for sellers .
Special restrictions and regulations on logistics channels
- Special restrictions and regulations on SLS logistics channels.
- Package weight limit: package weight ≤25kg.
- Package size requirements: Single side length <1.5m.
- Some products cannot currently be shipped through the SLS Standard Delivery channel.
- Special restrictions and regulations on shipping channels.
- Single item weight limit: single item weight ≤50kg.
- Package size requirements: sum of length, width and height <6m, longest side length <3.5m.
- It is prohibited to send or receive: cigarettes, e-cigarettes and accessories, alcohol (including beer), chemicals, meat, animals and plants, milk powder, white powder, banknotes, bills, flammable and explosive materials, corrosive materials, and toxic materials , radioactive items, illegal and prohibited items, official documents of state agencies, nationally protected wild animals and endangered wild animals and their products.
About delivery
When sellers use SLS logistics services, they need to send the package to the SLS transfer warehouse designated by Shopee to complete the delivery.
Sea parcel inquiry
Sellers can check package status information through the carrier’s official account, and can also contact the carrier’s customer service to handle abnormal packages.
About last-mile delivery in Malaysia
- SLS’s last-mile delivery in Malaysia will be delivered three times free of charge.
- If delivery fails three times, the SLS last-mile carrier will temporarily return the package to the Shopee Malaysia warehouse and notify Shopee customer service, waiting for the processing results.
Indonesia cross-border logistics
Logistics services
For sellers in mainland China, Shopee’s cross-border logistics services in Indonesia mainly use SLS.
COD (cash on delivery) service
SLS supports both COD and non-COD payment methods.
Logistics timeliness and freight reference
Indonesia cross-border logistics timeliness and seller freight reference.
Notes
- The above fees only include transportation and customs clearance service fees. The specific tariffs levied are subject to the latest customs policies.
- SLS billing weight is based on actual weight.
Special restrictions and regulations on logistics channels
- Personal package weight limit: package weight ≤30kg.
- Dimensional requirements: length of one side <1.2m, sum of three sides <1.8m. Cylindrical package: 17cm ≤ twice the diameter + length ≤ 104cm, 10cm ≤ length ≤ 90cm.
- Some products are currently not available for shipment through the SLS Standar Ekspres channel.
- Indonesia can ship computers, tablets, mobile phones, drones, walkie-talkies and other communication equipment. Each order does not exceed 2 units, and the same customer does not place more than 1 order per day.
About delivery
Sellers who use the SLS channel to deliver goods need to send the package to the SLS transfer warehouse designated by Shopee to complete the delivery.
About SLS’s last-mile delivery in Indonesia
SLS’s last-mile delivery in Indonesia will be free of charge 2 to 3 times.
About the settlement of SLS logistics fees
Sellers who have opened an account on the platform will directly conduct unified settlement with the platform.
Thailand cross-border logistics
Logistics services
For sellers in mainland China, Shopee Thailand mainly uses SLS for cross-border logistics, and also provides large-ticket logistics services to sellers through third-party channels.
COD (cash on delivery) service
SLS Thailand supports both COD and non-COD payment methods.
Logistics timeliness and freight reference
Thailand cross-border logistics timeliness and seller freight reference.
Notes
- The above fees only include transportation and customs clearance service fees. The specific tariffs levied are subject to the latest customs policies.
- SLS billing weight is based on actual weight.
Special restrictions and regulations on logistics channels
- Package weight limit: package weight ≤20kg.
- The length of one side is <100cm, and the sum of the three sides is <180cm.
- Inbound parcels with a CIF value of more than 1,500 baht in Thailand will be subject to additional customs duties based on category.
About delivery
Sellers using SLS logistics services need to send packages to the SLS transfer warehouse designated by Shopee to complete the delivery.
About last-mile delivery to Thailand
- SLS Standard Express’s last-mile delivery in Thailand will be delivered three times free of charge.
- If delivery fails three times, the package will be temporarily returned to the SLS last-mile carrier.
About the settlement of logistics costs
Sellers who have opened an account on the platform will directly conduct unified settlement with the platform.
Philippine cross-border logistics
Logistics services
For sellers in mainland China, Shopee’s cross-border logistics services in the Philippines mainly use SLS.
COD (cash on delivery) service
SLS Philippines supports both COD and non-COD payment methods.
Logistics timeliness and freight reference
Philippines cross-border logistics timeliness and seller freight reference.
Notes
- The above fees only include transportation and customs clearance service fees. The specific tariffs levied are subject to the latest customs policies.
- SLS billing weight is based on actual weight.
Special restrictions and regulations on logistics channels
- Package weight limit: package weight ≤20kg.
- The length of the longest side of the package is ≤1.2m, and the sum of the lengths of the three sides is ≤2.4m.
- A single inbound package in the Philippines worth more than US$200 will be subject to additional customs duties based on category.
About delivery
Sellers using SLS logistics services need to send packages to the SLS transfer warehouse designated by Shopee to complete the delivery.
About last-mile delivery
SLS’s last-mile delivery in the Philippines will be delivered twice for free.
About the settlement of logistics costs
Sellers who have opened an account on the platform will directly conduct unified settlement with the platform.
Vietnam cross-border logistics
Logistics services
Shopee Vietnam mainly uses SLS for cross-border logistics, which is currently only available to sellers in mainland China.
COD (cash on delivery) service
SLS Vietnam supports both COD and non-COD payment methods.
Logistics timeliness and reference rates
Vietnam cross-border logistics timeliness and seller freight reference.
Notes
- The above fees only include transportation and customs clearance service fees. The specific tariffs levied are subject to the latest customs policies.
- SLS billing weight is based on actual weight.
Special restrictions and regulations on logistics channels
- Package weight limit: package weight ≤10kg.
- The length of one side of the package is ≤0.7m.
- Packages over $100 will be subject to additional customs duties.
About delivery
Sellers using SLS logistics services need to send packages to the SLS transfer warehouse designated by Shopee to complete the delivery.
SLS last-mile delivery in Vietnam
SLS’s last-mile delivery in Vietnam will be delivered three times free of charge.
About the settlement of logistics costs
Sellers who have opened an account on the platform will directly conduct unified settlement with the platform.
Cross-border logistics in Taiwan, China
Logistics services
For sellers in mainland China, Shopee’s cross-border logistics in Taiwan, China mainly uses Shopee Logistics Service (SLS) and Shopee Store Delivery-Lairfu (Super Value) channels. It also provides home delivery for sellers through third-party channels. Bulk logistics services.
COD (cash on delivery) service
Shopee supports COD (Cash On Delivery) and non-COD (non-Cash on Delivery) payment methods in Taiwan, China.
Logistics timeliness and reference freight
Reference for cross-border logistics timeliness and seller freight in Taiwan, China.
Notes
- The above fees only include transportation and customs clearance service fees. The specific tariffs levied are subject to the latest customs policies.
- SLS billing weight is based on actual weight.
Special restrictions and regulations on logistics channels
- Package weight limit: package weight ≤10kg.
- Package size cannot exceed 45cm×30cm×30cm.
About delivery
Sellers using SLS logistics services need to send packages to the SLS transfer warehouse designated by Shopee to complete the delivery.
About last-mile delivery
- The SLS channel provides sellers with home delivery and store delivery services.
- The final delivery of home delivery in Taiwan, China is completed by Black Cat Ta-Q-Bin, while for store delivery, delivery personnel will deliver the packages to designated 7-11 convenience stores or FamilyMart convenience stores waiting for buyers to pick up the goods.
About SLS logistics settlement
Sellers who have opened an account on the Shopee platform will conduct unified settlement directly with the platform.