AliExpress store reporting and malicious dispute resolution guide: steps to effectively protect rights and interests

During the shopping process on AliExpress, both consumers and merchants may encounter bad or malicious behavior. In order to protect the rights and interests of consumers and merchants, the AliExpress platform provides a detailed reporting mechanism. The following will explain step by step how to effectively report violations and handle malicious disputes on AliExpress.

Steps for consumers to report violations

1. Log in to your AliExpress account
   First, users need to log in to their AliExpress account. If you haven’t registered yet, you can go directly to AliExpress’s registration page to register.

2. Find the store to report
   After logging in, you can use the search box on the AliExpress homepage or browse different product categories to find the store that needs to be reported. Users can search based on keywords, store name or store ID.

3. Enter the store page
   After finding the target store, click to enter the store page. On this page, users can view the store’s detailed information and product list to understand the store’s operations.

4. Select reporting options
   On the store page, users can find a report button or link. After clicking this button, the system will pop up a reporting options window for the user to select the specific reason for reporting.

5. Fill in the report content
   In the report options window, fill in the relevant report content, including the reason for the report, specific description and evidence provided. Please ensure that the information is accurate, detailed and true to help the platform process and investigate better.

6. Submit a report
   After completing the filling, click the submit button to send the report information to AliExpress. The platform reviews and handles the reports received to protect the rights and interests of consumers and the fairness of the platform.

Reporting process for merchants to deal with malicious disputes

Merchant may encounter malicious buyers placing orders, malicious comments and malicious disputes during operations. In response to these issues, merchants should take the following measures to report:

1. Enter the merchant backend
   Merchants can log in to their backend interface, find the “Violation” option, click “I want to report” and select “Report malicious seller” after entering.

2. Selection of report type
   The system allows merchants to report multiple types of malicious behavior, including:

   • Malicious Orders: Mainly aimed at competitors placing large quantities of orders through improper means that affect the reputation of the merchant, and corresponding evidence must be provided.
   • Malicious review: Refers to the buyer’s malicious negative review of the merchant, and it is necessary to explain whether the review is reasonable.
   • Hospital Disputes: Tired buyers may initiate disputes for no apparent reason, and merchants can report this behavior.

3. Report submission and progress inquiry
   After the merchant completes the report, he can check the progress through the “Report initiated by me” module. It should be noted that if a buyer has multiple malicious behaviors, the merchant can only choose one to report.

AliExpress will follow up on reports from malicious buyers within 5-7 working days. At the same time, the system will determine the effectiveness of the report based on the overall behavior of the buyer. Through correct reporting steps, merchants can effectively maintain their own operating environment and reduce the impact of malicious behaviors on stores [[2]].

In summary, by understanding and using AliExpress’s reporting mechanism, both consumers and merchants can actively safeguard their legitimate rights and interests and create a healthy shopping environment.