How to evaluate buyers on eBay and reply to buyer reviews

On eBay, after the transaction is completed, both the buyer and the seller can leave a credit rating for each other. This evaluation mechanism not only allows buyers to leave feedback for sellers, but also gives sellers the right to evaluate buyers. This article will detail how to manually or automatically rate buyers on eBay and how to reply to buyer reviews.

Manually evaluate buyers

Sellers can manually leave credit ratings for buyers through the following steps:

• Step 1: Log in to the “My eBay” page and click on the “Sold” link in the left menu.
• Step 2: Find the completed order on the “Sell” page, click the “Print Shipping” link next to the order, and then select “View” in the drop-down menu Sales Record” (view sales record).
• Step 3: After entering the transaction details page, click the “Leave Feedback” button to enter the evaluation page.
• On this page, sellers can choose “Use stored comments” or “Use custom comment”. After selecting the evaluation type, click the “Leave Feedback” button to complete the evaluation process.

Automatically evaluate buyers

For sellers who use the “Selling Manager” (sales expert) or “Selling Manager Pro” (professional version of the sales expert) function, you can set up the function of automatically evaluating buyers. The specific setting method is as follows:

• Step 1: Enter the “My eBay” page and click the “Automation Preferences” link in the left navigation bar.
• Step 2: Check “Automatically leave the following positive feedback” in the opened “Automation Preferences” page, and select “In the following situations” ” (in the following situations) choose an appropriate trigger condition. You can choose to automatically rate when “Buyer has paid for this item” or when “Buyer has paid for this item and left me positive feedback” Automatic evaluation. After setting, click “Apply” to apply the changes.

Reply to buyer reviews

When sellers receive reviews from buyers, whether they are positive or negative, they can express their gratitude or solve the problem by replying. Here are the steps to respond to a buyer review:

• Step 1: Click the “Account” button on the “My eBay” page.
• Step 2: After entering the account page, select the “Feedback” link in the left column.
• Step 3: Click the “Go to Feedback Forum” link on the “Feedback” page.
• Step 4: On the feedback forum page, click the “Reply to Feedback received” link in the “Feedback tools” section.
• Step 5: On the “Reply to Buyer Reviews” page, you can find specific feedback by entering the buyer’s account number or product number, or you can directly browse the list to find the review you need to reply to, and then click Corresponding “Reply” link to enter the specific reply interface.

Through the above steps, sellers can not only better manage relationships with buyers, but also improve the image and credibility of their stores.