In actual transactions, many Russian buyers will have their orders canceled for not filling in their passport information. Today, let’s talk about OZON buyers not providing passport processing methods and OZON platform logistics operations related questions.
Many Russian buyers do not fill in their passport information to avoid personal information leakage, but when the platform finds that the buyer has not filled in the passport information, they will automatically cancel the order. Therefore, when the seller finds that the buyer has not filled in the passport information, the first thing to do is to actively contact the buyer through the platform and remind the buyer that if the passport information is not filled in within 24 hours, the platform will automatically cancel the order, and then the order needs to be placed again, and the package will arrive very late.
OZON platform logistics operations related questions
1. If the buyer cannot receive the package within the delivery period, can the buyer apply for an extension of the delivery period?
The buyer does not have the function of extending the delivery period for the time being, but can explain the reason to the OZON platform, and the platform will extend the delivery time.
2. If the package is returned midway, cancel the shipment and the buyer mentions a dispute refund after the delivery period, which one has the least impact?
Package return is an irresistible factor and has little impact. If the merchant cancels the shipment, it will affect the cancellation rate. If it is too high, it will affect the store. If the dispute is handled properly, it will not have much impact on the store.
3. How to cancel the “in transit” package?
Packages shipped according to OZON cannot be revoked; if the seller distributes or transports the product by himself through an integrated logistics company, the “in transit” package can be revoked. In this case, you must select your own warehouse or OZON warehouse in the Orders column, transfer to the In transit column, click the three dots at the end of a row, and then click cancel shipment and explain the reason for the cancellation.
4. After placing an order with OZON, can I modify the order number and ship it again?
To upgrade the package tracking number, you should contact OZON Technical Support through the pop-up box: Select Delivery by Store in the Theme → Change Tracking Number, and indicate the reason for changing the tracking number.
5. After placing an order with OZON, it only shows the cancellation of the package, but does not show the location of submitting the tracking number. What is the reason?
This is because the buyer’s passport information is not filled in properly. You must contact the buyer within 24 hours to complete the information before packaging and shipment.
This article discusses how to deal with OZON buyers who do not fill in their passport information, and answers questions related to the logistics operations of the OZON platform, including extending the delivery deadline, canceling packages in transit, returning packages with minor impacts, canceling refunds for shipping disputes, and modifying order numbers. At the same time, it explains why after placing an order on OZON, only the cancellation of packaging is displayed without submitting the tracking number.