How to efficiently set up eBay sales and return details templates

On the eBay platform, in order to ensure that the sales process proceeds smoothly, sellers need to carefully configure various options in the sales details module. This module covers the four core parts of sales methods, listing online duration, setting product prices, and payment method options.

Sales details module settings

Sales method

eBay provides two selling methods for sellers to choose from, namely “Fixed price” and “Auction style”. Regardless of the form, you need to set information such as the listing method, price, and available quantity of the item. Specifically, for the price setting of “fixed price method”, you can refer to the steps for setting prices with multiple attributes; for “auction method” items, you need to enter the starting price of the item in the text box below “Starting price”. After the auction ends, the highest bid who will receive the product. In addition, sellers can also choose to set a “Reserve price”, which means that when the auction price does not meet expectations, the seller has the right not to sell the item.

Posting online duration

Based on different selling methods, eBay has set different online durations. For “fixed price” products, sellers can choose GTC (Good Till Canceled) mode, which means that the listing will continue to be valid as long as it is not canceled; while for “auction” products, there are 3 days, 5 days, 7 days, and 10 days. Several options.

Set product price

Reasonable pricing can not only attract buyers’ attention, but also increase product exposure. Sellers should set appropriate prices based on their own circumstances. In “Buy It Now price” mode, you can enter the specific sales amount under “Buy It Now price”; in “Auction” mode, you need to specify the starting price.

Payment options

Choosing the right payment method is crucial to increasing customer satisfaction. Sellers should consider their own business characteristics and choose the payment solution that is most suitable for their store.

eBay return details template

Return processing is an integral part of a seller’s daily work. In order to facilitate communication with buyers, eBay provides standardized return email templates to help sellers better manage the return process.

Template 1

Yes, we accept return or exchange.
Please send your item back to [eBay store address].
I’ll issue you the refund (excluding the postage) via PayPal once I receive your parcel.
Thanks.

Template 2

Hello,
We have received your return notice. We agree to return the goods for you and we are very sorry.
Please send the goods to the following address: [detailed address].
After receiving the goods, we will arrange a refund for you.
Thank you.

Both of the above templates are suitable for common return scenarios and have proven to be very effective methods of communication. Sellers can choose to use one of them based on the actual situation, or combine them to meet specific needs.