There are more and more domestic sellers opening stores on eBay. In order to maintain the platform environment, the eBay platform has also formulated a number of merchant rules to constrain everyone. For every eBay merchant, these platform rules must be memorized. If you violate the rules, you will be suspended from selling privileges or blocked. There are many merchant rules on the eBay platform. This article will tell you about several of the more important rules.
Introduction to eBay platform merchant rules:
1. Order delivery rules
Although eBay does not have a specific restriction on the delivery time of orders, sellers must also deliver as soon as possible, otherwise it is easy to be complained by buyers.
If you cannot deliver in time, it is best to write the approximate delivery time in the details; for example, if your details are unloaded within 3 days, then it must be delivered to the buyer within 3 days. To ensure the buyer’s shopping experience, you can improve store repurchase and good reviews. It is recommended to arrange delivery immediately after the buyer places an order.
2. Order logistics is not uploaded
eBay also has certain requirements for uploading order logistics tracking codes. After the seller uploads the logistics tracking code, eBay will first verify whether the seller has really shipped the goods; if not, then the verification will not be passed. Only after passing the verification can the buyer track the transportation process of their products.
3. Selling counterfeit goods
This is very serious on any platform. If you are found to be selling counterfeit goods, eBay will suspend your seller account, and usually you cannot appeal, so you can only register a new eBay account.
4. A seller controls multiple accounts
eBay does not allow a seller to have multiple eBay accounts, and the most common situation is that the products sold in two stores are highly similar, which will also be considered by the platform as having two accounts. So before uploading products, you should look at the same products to avoid titles and descriptions that are too similar, which will lead to violations.
5. Manipulating store indicators
Some sellers may increase product sales and good reviews by swiping orders, cash back, etc., which is also not allowed by eBay. If discovered by the platform, it will be warned at the least, and the sales rights of the account will be suspended in serious cases.
6. Duplicate listings
eBay prohibits sellers from listing the same product repeatedly, or listing two products with highly similar appearance, description and title. This will be considered a violation by eBay and will be subject to corresponding penalties. The illegally listed products will also be removed from the shelves.
If your eBay account is suspended, then you need to check whether you have violated the above rules and see if you can appeal. If you cannot appeal, you can only register a new store.