How do Amazon sellers improve the efficiency of message processing and deal with the problem of receiving messages from buyers

In Amazon’s performance appraisal, the timeliness of sellers’ responses to buyer messages is an important indicator. Sellers are required to reply to at least 90% of buyer messages within 24 hours to ensure that performance will not be affected. However, when sellers are unable to respond in time, they can choose the “no reply required” function to extend the system’s timing so that they can respond when they have more time, which can effectively manage time pressure.

In response to the problem of “not receiving messages from buyers” that sellers may face, the Amazon platform provides a variety of machine systems and tools so that sellers can communicate with buyers efficiently and understand needs and feedback. The message notification system is a core function, which ensures that sellers can receive inquiries and questions from buyers. These messages can be sent to the seller’s mailbox through Seller Central or email. However, if sellers encounter this problem, they need to take the following measures to ensure smooth reception of information.

1. Check email notification settings:
Amazon’s “Email Notification” service allows sellers to adjust notification settings for specific types, time periods, and frequencies based on individual needs. Therefore, if no message is received from the buyer, the seller should first check whether the email notification settings are accurate and ensure that the email address filled in is normally available.

2. Check your spam box:
Sometimes, a seller’s email system may misidentify an Amazon email as spam. Therefore, sellers need to check the spam box regularly and mark mislabeled emails as non-spam to ensure that they can be received normally in the future.

3. Check the Seller Center message string:
The message string function in Seller Center helps sellers manage messages sent and received. If the seller is unable to receive messages from the buyer, it is extremely important to check that the message string displays all information completely.

4. Understand the limitations of Amazon’s messaging system:
The Amazon messaging system has clear rules, such as prohibiting the posting of advertisements and inappropriate content. Violators may cause messages to be blocked. Sellers should prioritize using the Amazon message center for communication rather than contacting buyers directly via email.

5. Contact Amazon Customer Service:
If the above measures do not effectively solve the problem, the seller can contact Amazon customer service. Methods for contacting support are provided in the Seller Center or Amazon’s official website, but please note that solving the problem may take time and patience.

To sum up, sellers should pay attention to the efficiency of message processing on the Amazon platform and take appropriate measures in a timely manner to deal with the problem of not receiving messages from buyers that they may encounter. This not only improves customer satisfaction, but also helps promote long-term business development.