Amazon seller support: official contact channels and solutions

During the Amazon sales process, sellers need to remain sensitive to official contact channels in order to resolve account issues in a timely manner. Especially during the peak sales season, it is particularly important to contact Amazon’s official support in a timely manner if the store is closed or in other emergency situations.

The best time to contact Amazon

For sellers from the United States, the United Kingdom, and other regions, it is recommended to call at night China time to obtain support smoothly. For support phone numbers in other regions, sellers can check through Amazon’s official website. If a timely reply is not received, the seller can call to confirm the progress of problem handling. When making a call, have relevant information ready to verify the authenticity of the account.

How to contact the Amazon Performance Team

One way to contact the Amazon Performance Team is to find the “Call me now” button in your Health Account backend. This button requires a local phone number. If the seller does not already have a local number, it is recommended to purchase a virtual number. The alternative is to contact us via the seller account backend by selecting “Help > Contact Us”, a local number is still required to ensure a smooth call.

Amazon official email support

Amazon also recommends that sellers prioritize resolving issues via email. Although email is an effective method of communication, if sellers communicate through frequent emails, it may cause longer response times. Therefore, it is recommended to focus on the problem as much as possible and contact Amazon support in a concise and clear way to avoid a surge in the number of emails affecting the efficiency of problem handling.

By understanding and utilizing these official support channels, Amazon sellers can manage their stores more effectively and resolve various issues that may arise.