Detailed explanation of the payment process, payment methods and precautions on the Ozon e-commerce platform

With the prosperity and development of global cross-border e-commerce, Russia’s Ozon e-commerce platform is rising with amazing momentum and has become a new cross-border e-commerce dark horse that has attracted much attention. For domestic sellers, it is important to understand Ozon’s settlement process and payment precautions.

1. Ozon order settlement node

Once the order status changes to “Delivered”, the seller’s account will receive the amount of the order, and the Ozon platform will deduct the corresponding order commission. If an order is returned for a refund, the corresponding amount will be deducted and the commission will be returned. In addition, sellers need to pay the shipping amount of the product and the shipping cost for returning the product to the warehouse.

2. Ozon payment node

1. Minimum limit for repayment

The minimum limit for repayment is US$1,000. If the amount is below this amount, you will not be able to get the money back, and you can only apply to close the store.

2. Monthly payment date

There are two payment dates each month, namely the 16th and the 25th. The specific rules are as follows:

• Orders placed before the 16th will be refunded before the 25th of the month.
• Orders placed from the 16th to the end of the month will be refunded before the 16th of the next month.

3. Payment status

The payment status may be as follows:

• “Generating”: The payment invoice is ready, but has not been confirmed or rejected by the bank. If the status does not change for a long time, please contact customer service.
• “Waiting for payment”: Ozon has added the bill to the payment schedule and will transfer the money on the scheduled date.
• “Paid”: Ozon has completed the transfer. If the money has not arrived for a long time, please contact your bank.

4. Checkout documents

Before the 5th of each month, Ozon will generate product sales report files and seller completion orders (issuance documents). The completion orders will display shipping costs and Ozon additional services.

3. Ozon repayment and exchange rate

Ozon repayment supports Gonghu, PingPong, Lianlian and other third-party platforms. After the repayment arrives, it will be displayed directly on the third-party settlement platform, and then it can be withdrawn to the seller’s own account. Ozon’s exchange rate is based on the exchange rate set by the Central Bank of the Russian Federation.

4. Flexible payment

For local sellers, you can choose regular payment on the 15th and 25th of each month, or you can choose to withdraw cash flexibly every day, but the latter will charge a certain rate. Flexible payments are not something you can turn on at will. The Ozon platform will evaluate the operation of the store and then decide whether to allow the store to activate the flexible payment function.

Activation conditions

You must meet the following conditions before it can be activated:

• Residents of the Russian Federation.
• Have a main current account with a Russian bank.
• Operating in Ozon for more than three months under a commission agreement.
• There are no valid implementation contracts, agencies and other agreements.
• Rarely receive refunds from buyers.
• Have a stable business (specific requirements have not been disclosed).

Activation method

• In the personal center of the seller’s backend, click to go to Finance – Balance, check the available payment amount and tariff of the service agreement, and if the conditions are met, it will be displayed that the service can be activated.
• In the personal center of the seller’s backend, open Settings – Contract, check the service agreement and activate the flexible payment method service. If the conditions are met, it will be displayed that the service can be activated.
• In the personal center of the seller’s backend, click to jump to Finance – Flexible Payment Plan. A page will open detailing frequently asked questions about flexible payment plans. If you agree to these terms, click Connect to the service and, if the conditions are met, you will be shown that you can activate the service.

In the personal center backend, you can check the date, amount and current balance of flexible payment, as well as the withdrawal status, etc.

5. Fill in the refund form

You need to fill in the repayment form for the first repayment, and this account will be used by default for subsequent repayments. If you need to change your account number, you need to stamp it with the official seal.

6. Withdrawal

Withdraw money at a suitable exchange rate

Before withdrawing money, please pay attention to the fluctuation of the US dollar exchange rate. If the exchange rate is reasonable, the withdrawal process can be carried out; if not, the withdrawal can be carried out later.

Upload orders on the payment platform

After receiving the payment, the collection platform will ask you to upload the order for the reimbursement amount. The total amount of the uploaded order only needs to be greater than the refund amount. The payment platform will provide a template for you to fill in.

After submitting the order, call the customer service for payment

After submitting the order to the payment platform, you can urge them for expedited processing, and the account can usually be received the next day or the same day.

Acceptance

Finally, the money back will be credited to your bank account, just like your salary.

By understanding the repayment process of the Ozon platform, you can better plan your capital operations and ensure the timely arrival of income. A pragmatic repayment strategy will help you run your business on the Ozon platform more smoothly.