Detailed explanation of the order process on Wish platform and how to place ePacket orders

On the Wish platform, when a user decides to purchase an item and completes the payment, a series of order processing processes are started immediately. This article aims to introduce in detail this process and the specific steps on how Wish sellers use ePacket to deliver goods.

The process after the user places an order

1. Order Creation: The user decides to purchase after browsing the product, and clicks the purchase button to complete the payment process. At this point, the user needs to enter shipping information and pay the corresponding fees. When the order is created, the product inventory will be reduced accordingly; if the inventory is zero, the product will be displayed as “sold out”.

2. Order Verification: In order to ensure the security of transactions, Wish will verify each new order to check the validity of the payment method and the accuracy of the order information. During this period, if any issues are discovered, the order may be canceled. Normally, orders that fail preliminary verification will be temporarily put on hold for 8 hours, pending further review.

3. Notify Merchant: Once the order is verified, Wish will notify the merchant via email and display the status as “Unprocessed” in the merchant’s backend. Merchants can view order details here, including but not limited to product specifications, buyer’s name, shipping address and other information.

4. Order Fulfillment: Merchants need to complete order preparation within five days after receiving the order, and can obtain more necessary information through the “Contact User” function provided by the platform.

5. Mark shipped: Before shipping, the merchant needs to mark the order as “shipped” in the Wish backend. Although logistics tracking information is not mandatory, providing a valid tracking number can help speed up the return of money.

6. Confirm receipt and release of funds: Wish will release funds to the merchant based on the order status after confirming the delivery of the goods. To speed up the flow of funds, merchants are advised to use express delivery services with tracking capabilities.

7. User evaluation: In the last step, users have the opportunity to evaluate the merchant’s service quality.

Wish seller e-mail order guide

For Wish sellers who want to use ePacket as a logistics solution, there are two main ordering channels to choose from: online and offline.

Order online

• You can directly choose ePacket as a logistics option through the backend of platforms such as eBay or Amazon.
• Or visit the official website of ePacket, enter the relevant information of the sender and recipient, and generate a waybill number. This method is suitable for ordinary packages, and the weight must not exceed 2kg.

Offline ordering

• After registering an account on the ePacket official website, select “ePacket” as the express delivery service and receive discount coupons.
• After completing the order process, print out the required labels and invoices and attach them to the package.

Check logistics status

No matter which shipping method is used, sellers can track the status of the package through the following methods:

• Visit the official website of ePacket;
• Use third-party logistics tracking platform;
• Check on the order details page of the e-commerce platform where the product was purchased.

The above is a detailed introduction to the order processing process on the Wish platform and the ePacket order method. By following the above steps, merchants can more effectively manage their business operations on Wish.