Detailed explanation of the fee structure, after-sales and stocking policies of Pinduoduo’s temu platform

Fees structure and commission policy

Temu, a cross-border e-commerce platform owned by Pinduoduo, has attracted much attention from merchants since its launch. If merchants want to join temu, they need to understand the platform’s fee structure, especially the commission policy, which is an indispensable part of opening a store.

Setting fee

The entry fee for the temu platform is not fixed, but varies based on product category and sales volume. Usually, the entry fee is between 200 yuan and 500 yuan. In addition, each store needs to pay a certain amount of operating expenses per month, usually between 100 yuan and 200 yuan.

Commission Policy

The commission policy of the temu platform is one of the key points of concern for merchants. Commission is calculated based on store sales, with a floating range of 6% to 10%. When the store’s monthly sales reach 1,000 yuan or more, a commission is required. The commission rate increases as sales increase.

Store opening process

• Log in to the temu platform and enter your mobile phone number and verification code;
• Select the store type (flagship store, specialty store, exclusive store) and submit the corresponding qualification documents;
• Provide overseas enterprise qualification certificate;
• Confirm the agreement rules, sign the contract and create a store;
• After completing the above steps, the merchant will receive a notification of successful store opening.

After-sales policy

To ensure the rights and interests of consumers, the temu platform has formulated strict after-sales policies.

User after-sales application period

temu allows users to apply for after-sales service within 90 days after placing an order, allowing sufficient time to check the quality of the product.

Quality after-sales service

• For quality problems caused by the seller, the platform will penalize 5 times the supply cost;
• Temu assumes full responsibility for quality problems that are not caused by the seller.

Refunds and Returns

• The goods need to be returned to the platform’s return warehouse;
• The platform does not support refunds or exchanges only.

Return Shipping Fee

temu bears the shipping cost for the first return of each order.

Stocking policy

temu’s stocking policy aims to ensure the quality of products on the platform and customer satisfaction.

Main points

• Minimum order quantity: Sellers must purchase in bulk according to platform regulations.
• Procurement cycle: Plan ahead to ensure sufficient inventory before going online.
• Sample Confirmation: Confirm sample quality before purchasing.
• Inventory Management: Adjust inventory based on sales data.
• Monitor market trends: Adjust stocking strategies in a timely manner.

Suitable for seller types

• Producers and Manufacturers
• Wholesalers and Distributors
• Entrepreneurs and independent store owners
• Cross-border e-commerce professional seller.

By strictly abiding by temu’s fees, after-sales and stocking policies, sellers can not only reduce operating costs, but also improve user experience and promote business growth.