Temu semi-managed mode common problems and solutions
In the field of e-commerce, Temu’s semi-managed model has received widespread attention due to its unique advantages. In order to help merchants better understand and deal with various problems encountered during use, this article will integrate relevant information and answer in detail some common questions about Temu’s semi-managed model.
1. What should I do if the warehouse address and zip code do not match?
- Enter address into Google Maps;
- Compare whether ① state ② city ③ zip code corresponds to the information on the map;
- Most errors are due to the correct zip code, but the wrong city selection. There are many foreign cities with the same name, please check the confirmation option.
2. How to view order management? What should I do if I can’t find the order list?
Method 1:
- Merchant Center Backend – Click “Distribution Management” – “Warehouse Address Management”
- You can jump to the semi-managed backend to view order management
Method 2:
- Log in directly to the semi-managed backend
- Click on the agent operator in the lower right corner – click “seller center” to log in to the merchant’s semi-managed store
3. If there is no stock in overseas warehouses, can we wait for customers to place orders and then ship directly from China?
Merchants need to maintain good inventory before posting sales and cannot ship directly to customers from China. Shipping goods directly within the country violates the performance rules of Temu merchants and seriously harms the interests of consumers, and will be punished accordingly.
4. What should I do if the customer information is incorrect and the product cannot be shipped?
It is recommended to use virtual numbers to confirm details with customers.
5. How does po-box handle delivery issues?
- The background delivery template can check for incompatible po-box orders. If it cannot support delivery, it is recommended to modify it;
- Use a virtual number to contact the user and modify the address;
- The application platform calls face-to-face shipping (applicable to USPS).
6. How to use cooperative connection warehouse to deliver goods?
Find reliable partners and connect with them.
7. Why do some orders have different delivery times?
The user does not count the delivery time on the day when the order is placed, and some orders indicate that the delivery time may exceed 48 hours.
8. What causes untracked logistics?
- Wrong selection of shipping and swiship resulted in a track query bug and the inability to find all tracks in the unified service provider;
- The waybill number is filled in abnormally – falsely filled in.
9. For orders that cannot be shipped, will there be no performance penalty when applying for out-of-stock in the background?
If the order is issued and the goods are out of stock but not shipped, it is a violation of the contract. You must apply for out of stock to avoid excessive out of stock, causing abnormal restrictions on the store.
10. Is the platform responsible for handling after-sales for Temu’s semi-managed overseas warehouse orders? Should I return it to my own overseas warehouse or the platform warehouse?
The after-sales service of Temu semi-managed services is the responsibility of the seller. Sellers need to decide whether to return the goods to their own overseas warehouse or the platform warehouse based on specific circumstances.
11. For Temu semi-managed service, is it necessary to have a third-party overseas warehouse? What about Amazon FBA warehouse?
FBA is also possible, but it cannot have the logo or identification information of the relevant third-party platform (including outer packaging), and it needs to meet the basic requirements of each country for external packaging.
12. Temu semi-escrow payment settlement?
Confirm receipt of goods T+1 Tianjin settlement system.
13. Are there any promotions for products from Temu’s overseas warehouses?
Temu will have a separate traffic entrance for overseas warehouse products and will also make some marks.
14. Temu If the platform is responsible for the customer service part, how will the seller be responsible for the entire after-sales step?
Sellers need to pay attention to the dynamics of customer service work orders in their own seller backend and handle work order issues issued by the platform in a timely manner.
15. What operations do sellers rely on to increase exposure and sales without advertising in Temu?
Temu will open various activities, and sellers can register for the activities.
16. Do Temu sellers ship directly to users? Or should I send it to Temu’s warehouse first and have Temu ship it?
Temu’s overseas business is shipped directly from sellers to consumers. They no longer need to be placed in Temu’s warehouse. The sellers ship directly themselves.
17. Who determines the pricing of Temu semi-managed services?
In Temu’s semi-hosted model, pricing is determined by the platform.
18. Can food be put on the shelves in semi-managed mode?
The semi-managed model allows food products to be put on the shelves.
19. Temu semi-managed pricing process?
For standard products, Temu will conduct price comparisons by comparing prices on competing product platforms. For non-standard products, specific cost factors such as material cost and labor cost will be comprehensively considered.
20. Is there a big difference between Temu semi-managed and fully managed?
The semi-managed model eliminates sample review, quality inspection and other processes, making the front-end process faster and more efficient.
21. Occasionally there are out-of-stock links. Will the first link be removed?
The link will only be removed when all inventory of the item is sold out.
22. Are there any requirements for product pictures?
The pictures include preview pictures + carousel pictures + detailed pictures. The background and model must be from overseas. The pictures cannot contain non-English words and must be consistent with the actual product.