Detailed explanation of the settlement rules of Temu platform

As a popular cross-border e-commerce platform, the Temu platform provides sellers and consumers with a convenient and safe trading environment. This article aims to delve into the settlement rules of the Temu platform and help sellers and consumers better understand the settlement process during transactions.

1. Settlement process triggering conditions

According to Temu’s regulations, when the product logistics track shows that it has been delivered or other equivalent logistics status, and there are no after-sales problems related to the product, the seller can start the settlement process after T+1. This means that sellers can get the corresponding payment in a relatively short period of time. If the logistics track of the product does not show that it has been delivered or other equivalent logistics status, and there are no after-sales problems related to the product, you need to wait for 45 natural days after the logistics track of the product shows that it has been collected before you can start the settlement process. This provision is intended to ensure a smooth shipping and delivery process for goods.

2. After-sales issues and settlement

If the logistics track of the product on T day shows that it has been delivered or other equivalent logistics status, but there are after-sales problems related to the product, the order will not be eligible for settlement. After the after-sales and return process is completed and the responsible party is confirmed by the platform, Temu will settle the relevant goods based on the after-sales responsible party and the return results. This measure aims to protect the rights and interests of consumers and ensure that product quality meets platform standards.

3. Settlement arrival time and resolution of abnormal situations

Once the settlement process is triggered, according to Temu regulations, it usually takes at least 3-5 working days for the payment to reach the seller’s account. Processing on weekends and holidays will be postponed. Please note that these holidays include Chinese and US holidays. If the store information is abnormal, such as missing store information, incorrect information, or failure to meet the cross-border funding conditions required by agencies such as the Administration of Foreign Exchange, this may cause payment recovery to be hindered. At this time, it is recommended that the seller contact customer service to confirm the specific reason, and payment can be restored only after the abnormality is resolved.

4. After-sales liability and compensation

On the Temu platform, if the problems arising from after-sales activities exceed the scope of responsibility borne by the seller in the platform rules, the seller does not need to be held responsible for the after-sales problems. In other words, according to the platform rules, sellers do not need to bear after-sales responsibilities caused by product quality problems, etc. However, if after-sales problems fall within the scope of responsibility of the seller in the platform rules, such as product quality problems, the seller may need to pay corresponding compensation to consumers and the platform. Specific compensation details can be found in the “Temu After-Sales Service Rules” displayed in the seller center.

To sum up, Temu’s settlement rules are designed to ensure smooth and fair cross-border trade. Through clear settlement procedures, post-sales processing and compensation rules, Temu provides sellers and consumers with a reliable trading environment. Understanding and adhering to Temu’s settlement rules is critical for merchants to successfully operate on the platform.