Lazada Shipping and Order Management: A Comprehensive Guide from Site Expansion to Logistics Tracking
For sellers operating on the Lazada platform, every step from expanding new sites to order processing, shipping, logistics tracking and even financial management is crucial. This article will integrate these considerations to help sellers better understand and deal with the challenges they face when doing business on Lazada.
Price and inventory management when expanding new sites
When sellers want to expand their products from one site to another, they need to pay attention to price adjustments. Convert according to the formula provided by Lazada and make sure to fill in the correct package weight information as this will affect the real-time price calculation. In addition, the original price should be filled with the promotional price to increase the conversion rate, and the all-inclusive price must cover all related expenses. If the price modification exceeds 80%, it needs to be re-reviewed, while if it is lower than 80%, it can be updated immediately. In terms of inventory management, sellers must accurately reserve the inventory quantity of each site to avoid order cancellation due to insufficient inventory.
Logistics tracking and order processing
After the order is generated, the seller needs to track the order status in the Lazada backend, including pending, ready for shipment, shipped and delayed. Orders must be updated to “Ready to Ship” status within 48 hours or they will be canceled and may face penalties. Use the LGS official logistics solution to ensure that the goods are correctly labeled and delivered to the designated warehouse. The order status will be updated to “Shipped” after arriving at the logistics center.
Resolve delivery overdue and packaging policies
When encountering a delivery overdue problem, first identify the cause and maintain communication with the customer. If necessary, report the situation to the Lazada platform for support. Optimize logistics strategies, such as choosing more reliable logistics service providers or improving warehouse management. Lazada has restrictions on the size of shipped goods and requires the use of appropriate materials for packaging, as well as the use of anti-counterfeiting seals to ensure the authenticity of the goods.
Local store delivery time and timeout issues
Local sellers should process the order and enter the logistics order number within 48 hours, and the goods must arrive at the sorting center within 5 days. If the above steps are not completed within the specified time, the order may be cancelled. Frequent delivery timeouts will affect the seller’s rating, and even limit their participation in promotions or reduce the number of orders they receive.
Platform delivery requirements and precautions
Comply with platform regulations, such as not processing orders within 48 hours, not combining shipments, strictly controlling packaging size and weight, etc. Ensure that logistics information is updated in a timely manner to avoid order cancellation due to failure to enter on time. Also be careful not to include personal contact information or contraband in the package.
Analysis of Withdrawal Rules
Lazada offers merchants a variety of withdrawal methods, including bank transfer and Lazada Wallet. Withdrawals need to meet certain conditions and pass account verification, and are usually completed within 3-5 working days. Merchants also need to be aware of possible bank fees and utilize the fund management tools provided by the platform to optimize cash flow.
In short, when operating on the Lazada platform, sellers should pay close attention to various indicators such as order cancellation rate, delayed shipment rate, on-time delivery rate and customer satisfaction to ensure that all links run smoothly and improve user experience and trust.
The above content is compiled from multiple articles, aiming to provide comprehensive guidance for Lazada sellers.