(I) How to see the buyer’s evaluation
Click “My Shop” > “Shop Rating” to see all the buyer’s evaluation.
Click “Reply” and the seller can reply to the buyer’s evaluation.
(II) How can the buyer modify the evaluation?
The buyer can modify the evaluation on the product page by entering “Shop Rating” from the “Order Page” page. The evaluation can only be modified once.
(III) How to ask the buyer to change a negative evaluation?
If a negative evaluation appears, it is recommended that the seller promptly investigate the cause, communicate with the buyer and try to compensate the buyer to revoke the negative evaluation.
The steps to guide the buyer to modify the negative evaluation are: click “Me” > “My Purchase”, find the product whose evaluation is to be changed, then click “Shop Rating”, click “Change Rating” to modify the evaluation, and then click Done.
(IV) What to do if you encounter a malicious negative evaluation?
If a seller encounters a malicious negative review from a buyer, he can appeal after confirming that there is no problem with his product and service attitude, find the account manager or call customer service to report the problem.
(V) How to report/block a specific buyer?
Since the buyer can leave a message under this product after purchasing this product, blocking the buyer can prohibit the buyer from purchasing any products in this store and speaking in the chat.
Open the chat, select the buyer you want to block or report, click the triangle drop-down icon next to the buyer’s username at the top of the dialog box, and you can see the options of Report User or Block This User.
(VI) How to evaluate the buyer?
You can evaluate the buyer using the computer or mobile client after the order is completed.
The specific steps are: enter the “Me” interface, click “My Sales”, find the “Completed” order, and evaluate it. It should be noted that the seller can evaluate the buyer within 15 days after the order is completed, and the evaluation can be changed once within 30 days. The evaluation cannot be modified after 30 days.