How do eBay sellers reject or reduce return rates? No matter how hard eBay sellers work, there will always be a certain return rate. This is because each customer has a different understanding of the product, and there is rarely a product on the market that satisfies everyone. However, by re-understanding the product return rate, eBay sellers can control the return rate or even reduce it.
There are currently many reasons for the extremely high return rate of eBay products. The more common reasons for returns are as follows: item descriptions are not accurate enough, there are exaggerated descriptions, wrong descriptions, and there is a discrepancy between user understanding and actual product attributes. ; Cross-border e-commerce buyers do not correctly understand the product, do not read the instructions, etc… So how should eBay sellers refuse or reduce returns?
The first effective approach is to ensure the accuracy of advertising and product introduction words, and try not to exaggerate in order to increase sales, otherwise the exchanged users will also have a high return rate. eBay sellers need to find suitable words to describe the product, including but not limited to the correct image of the item, accurate adjectives, etc. If it is a description of product attributes, it must fit the situation of the real product and cannot be fabricated casually. The second effective approach is to use higher-resolution images. Clearly display all angles of the product, including but not limited to front view, top view, internal structure diagram, etc., allowing users to see the display effect of the product from all angles, which can effectively reduce the user’s feeling after receiving the product. The probability that the goods are not right.
If you are selling second-hand products, the appearance of the product may have varying degrees of damage, especially 95-new and 90-new products. It is best to show partial details of the product. In short, how should eBay cross-border e-commerce sellers refuse or reduce the return rate? In fact, there are two methods: the first is to ensure the accuracy of the words used in advertising and product introductions, try to avoid exaggerated publicity or inappropriate publicity, and avoid order cancellations caused by users misunderstanding the attributes of the product. The second is to use more high-definition pictures to introduce products.