When order disputes or product refund issues arise on AliExpress, communication and negotiation between buyers and sellers are very important. The number of days it takes for AliExpress dispute refunds will vary depending on the specific situation. The following is the process and time under general circumstances:
1. The buyer initiates a dispute or refund request.
When a buyer thinks there is a problem with the order or the product does not meet the description, he can initiate a dispute or refund request on the AliExpress platform. Buyers need to provide corresponding evidence and supporting documents so that the platform can better understand the status of the dispute. At this stage, buyers and sellers can communicate and negotiate to try to resolve the issue.
Time: AliExpress buyers can initiate a dispute or refund request within 15 days after the order is completed. How many days it takes depends on how quickly the buyer and seller negotiate to resolve the problem.
2. Platform intervention.
If the buyer and seller cannot reach an agreement on a dispute or refund issue, or the seller does not respond to the request in a timely manner, the buyer can ask the platform to intervene. At this time, the platform will review the dispute and make judgments and decisions based on relevant evidence and rules. The platform may require buyers and sellers to provide more evidence and information.
Time: The platform will usually review and make a decision within 24-72 hours.
3. The platform handles refunds.
If the platform believes that the buyer has the right to a refund, the platform will deduct the corresponding amount from the seller’s account and send the refund to the buyer. If the seller has shipped the goods, the buyer needs to return the goods to the address specified by the seller and provide corresponding express delivery documents and tracking information.
Time: Refunds usually take 2-10 working days to arrive in the buyer’s account. The specific time depends on the payment method used by the buyer and the bank’s processing speed. If the buyer needs to return the item to the seller, the refund may take longer.
The above is the relevant content on how many days it takes for AliExpress dispute refunds. In short, the processing time for AliExpress dispute refunds depends on various factors, such as communication and negotiation between buyers and sellers. , platform review time and decision, refund amount and payment method, etc. During the dispute resolution process, buyers and sellers need to wait patiently and actively cooperate with the platform’s requirements and requirements to provide relevant evidence and information.