What solutions do eBay sellers have when they reject malicious returns? There are all kinds of weird things in the world, and even weird buyers are likely to encounter them. Once they encounter such weird users who maliciously return goods, many cross-border e-commerce sellers don’t know how to deal with it? And they are afraid: if it is not handled properly, it may lead to more economic losses. But in fact, there are many ways for users to refuse such malicious returns.
First of all, after receiving the application, eBay cross-border e-commerce sellers must bravely reject this malicious return behavior instead of just swallowing it. You need to know: eBay platform has always encouraged buyers and sellers to make money in harmony. If someone uses malicious means to make money, it will also be a loss to the eBay platform. Therefore, the eBay platform will block unscrupulous users or unscrupulous sellers based on the chain of evidence provided by buyers and sellers.
Secondly, if a buyer claims that the goods are damaged, but it is actually the damage caused by the buyer himself, eBay cross-border e-commerce sellers must not give in and contact the buyer as soon as possible. Contact your logistics support provider to see if it is caused by logistics: it may be that the goods were damaged due to excessive violent transportation during the logistics transportation process. It is best to ask buyers to provide unboxing videos or higher-definition pictures or videos. From some videos, you can see whether these items were accidentally damaged or intentionally damaged.
Of course, if you really don’t want to tangle with the user, you can also settle the matter by returning or exchanging goods. But if you don’t want to endure it, you can also collect logistics tracking numbers, pictures, videos and other evidence and submit them to eBay customer service. As long as the buyer submits the delivery application, he or she can appeal within 3 days.
Finally, eBay sellers do not need to give in every step and can identify malicious behavior of buyers through various means.
So, what solutions do eBay sellers have when they refuse malicious returns? First of all, all sellers must establish a unified understanding: the eBay platform does not allow malicious returns and malicious operations. Both buyers and sellers will be punished as long as there is malicious returns. Secondly, it is necessary to find evidence, whether it is a courier number or an unboxing video, and get it as much as possible.