With the widespread popularity of the Internet and changes in people’s consumption patterns, the development situation of cross-border e-commerce has attracted more and more attention. Various cross-border e-commerce service software can be found on various online shopping platforms, among which wish is the most downloaded one. Because this platform has been established for a long time and has a very large number of visits, it has attracted the attention of many beginner sellers. During the operation process, I found that the Wish platform has very high logistics requirements. If cross-border e-commerce sellers do not pay attention to this aspect, points will be deducted. So, let’s learn how to make logistics complaints on the Wish platform? What about logistics companies? Choose?
1. How to make a logistics appeal on the Wish platform?
In the past, it was very difficult to appeal logistics information on the Wish platform because it was basically impossible to prove it. What is the reason for the delay in order logistics information of cross-border e-commerce sellers? As long as cross-border e-commerce sellers activate this service on the Wish platform, they can track the specific information of the package throughout the process.
To activate this service, you need to enter the wish official website, log in to the seller account, and find the order details you want to track on the “Historical Orders” page in the Seller Center, in “Logistics Details” Click the drop-down menu on the right and select “View” to enter the logistics management center. In the logistics tracking details page, click the “Open Logistics Dispute Tracking” link to start reporting the logistics tracking service for this order.
When you need to complain about logistics information, you can download the logistics tracking report or take a screenshot directly on your computer, and request manual customer service on the “Contact Us” page on the wish homepage. Provide the problems encountered and the logistics tracking report of the order to the customer service staff of the Wish platform. An investigation will be carried out based on the information provided, and the penalty will be canceled after confirmation.
2. How to choose a wish logistics provider?
1. Whether the product itself is suitable for the selected transportation method. Different products have different attributes and the appropriate logistics methods are also different;
2. Regarding transportation costs, how to choose the appropriate transportation method is the key to ensuring the satisfaction of both sellers and buyers;
3. The choice of destination country and region is different for different countries and regions. requirements, which is a prerequisite for formulating local regulations.
The prices for surface mail, registered mail and EUB are different for different weights. When companies choose how to mail products, they should first consider the attributes of their products. If a merchant’s product weighs between 500g and 1000g, EUB is the more cost-effective option, but all options should be supported by data. Merchants must choose logistics methods based on products and pay attention to logistics costs. If the product is an electronic product, the buyer will have a greater choice. For example, International Postal Parcel and Commercial Express are both possible options, but Commercial Express may cost more. If the buyer needs to bear the shipping costs, he or she needs to communicate with the merchant in advance.
The above introduction is related to how the Wish platform handles logistics complaints and chooses logistics providers. When choosing a logistics method, you need to take into account the transportation capacity of the target country or region and check it on the official website of the platform. You can learn which logistics companies can transport goods to a specific country or region, just like choosing dedicated logistics domestically. Merchants must make the best choice based on goods, cost and destination country.