Chargeback generally refers to consumers refusing to pay for goods. As Wish sellers gradually increase their product sales, they will encounter problems with refunds or chargebacks. Sellers can appeal. So how to appeal Wish’s chargeback? This will be introduced in detail below.
The main types of chargebacks on the wish platform include the following:
1. Unauthorized transactions. If there is a situation that is not done by myself, a refusal of payment may occur. At this time, it is neither the buyer’s responsibility nor the seller’s fault. Generally, you can appeal normally.
2. The buyer did not receive the goods. If the buyer does not receive the goods within the specified time, a chargeback may occur. This situation may be due to the goods being lost during the logistics process. At this time, the seller needs to contact the logistics provider in time to solve the problem.
3. The product does not match the description. If the buyer finds that the actual product does not match the description after receiving the goods, it will also lead to a refusal of payment. At this time, the seller needs to communicate with the buyer and can refund or return the goods.
Wish’s refusal to pay appeal method is as follows:
1. The seller first needs to understand the specific reasons for the buyer’s refusal to pay, and can investigate the refused payment orders, and then actively contact the buyer Negotiate and try to satisfy the buyer so that the complaint can be withdrawn. Sellers can also fill in a complaint letter one by one for each order refusal and send it to the platform, detailing the reasons for the refusal and improvement measures to obtain the Wish platform’s understanding.
In addition, sellers need to improve the after-sales service quality of their stores. Once a refusal occurs, they should promptly contact the buyer to solve the problem, so as to avoid a high refusal rate caused by an excessive store complaint rate.
2. Sellers need to retain evidence and make appeals in a timely manner. There are also many buyers who deliberately leave negative reviews for sellers and then refuse to pay, causing the seller’s refusal rate to gradually increase. At this time, the seller needs to lodge an appeal in a timely manner, and needs to retain evidence before appealing, such as screenshots of the order, screenshots of communication information with the buyer, etc. If the evidence submitted by the seller complies with the platform’s regulations, the appeal will generally succeed quickly.
The above content has provided a detailed introduction to Wish’s refusal to pay appeals. When a Wish seller operates a store, if the refusal is due to the seller’s fault, he/she needs to communicate with the customer promptly and actively to improve the situation in the store. Only in this way can the rejection rate be effectively reduced.