Some Wish cross-border e-commerce sellers often encounter special requests, especially for orders that have been shipped, and suddenly apply for a refund or return due to some reasons. So, how do wish sellers handle refunds after delivery? What procedures should be followed? Please see this article for specific sharing.
1. Find the order number that needs to be refunded in the wish merchant backend.
If a wish user has applied for customer problem consultation, cross-border e-commerce sellers can find the corresponding order ID in the customer problem. After finding the corresponding customer problem number and customer information ID, they can You can copy and paste the ID.
2. After finding the Wish user ID that needs to be refunded, enter the backend to check the order.
After copying the order ID of the target customer, the cross-border e-commerce wish seller can directly check the entire order history and order placement of the wish store by clicking the “Orders > History” path on the top navigation bar. For records, the following is the path entry instructions (can be copied and used): http://merchant.wish.com/transactions/history. After cross-border e-commerce sellers find the target ID, they can paste the customer’s order ID in the search bar and click Enter next door to find the order that needs to be refunded. The process is very simple and fast. .
3. After finding the corresponding entrance, you can refund the order.
Regarding the issue of wish delivery refunds, many sellers are often stuck in finding IDs and finding the correct path. When sellers complete the above steps, click the “Action” button in the order, and then click “Refund.” A reason for the refund can be provided and the refund submitted. Wish will initiate a refund immediately, and the user will receive the refund within 5-7 days after the bank completes the refund process.
In short, the above are all the instructions on the “Wish Shipping Refund Tutorial”. If cross-border e-commerce sellers try to sort out this content, it is not difficult to find: only three steps are needed. A smooth refund can be completed. The first step is to enter the backend to find the order ID. The second step is to search for the ID in the search box in the backend. The third step is to click the refund on the operation button in the backend.