On the eBay platform, returns are a common thing. When there is a problem with the goods purchased by the buyer, the seller needs to communicate with the buyer and handle the return matter. During the return process, postage is a more important issue. Here we need to mention “return label”, which may be unfamiliar to novice sellers. What is a return label? How does an eBay seller obtain a return label?
On the eBay platform, return label is a very important concept. A return label refers to a label for which the seller pays the express delivery fee in advance. The buyer can print the label and put it on the packaging of the returned product, so that the buyer does not have to pay the express delivery fee. Buyers can find the corresponding order in the purchase record, view the return details, and choose to print the label. If the seller cannot provide a return label, the merchant can purchase the shipping label from the courier company on Taobao, contact the overseas warehouse for assistance, or ask the buyer to purchase the label from the service provider.
After receiving the buyer’s return label, the merchant needs to combine its own store and platform return policies to see if it can pass the customer’s return request. If the seller accepts a return due to product problems, the buyer will receive a return label from the eBay seller. If the return is due to the buyer’s own reasons, the buyer needs to go to the logistics company to purchase a return label and then return the goods to the seller. Buyers also need to upload order tracking after returning the goods.
In short, eBay return labels are very important to both buyers and sellers. For sellers, this not only affects the store’s operating costs, but also affects the store’s basic data. Therefore, sellers need to understand how to obtain a return label and communicate with buyers about returns. At the same time, sellers also need to improve product quality to reduce the impact of returns. For buyers, using return labels can reduce their own postage expenses and also facilitate order tracking and processing.