In recent years, more and more sellers have opened stores on the Wish platform. If the seller violates the rules, they may be fined. So what should I do if an order on Wish is fined? This will be introduced in detail below.
The main reasons why orders on Wish are fined are as follows:
1. Modified products. If the seller directly replaces the original product with a new one, the product will generally be deleted and a fine of $20 will be imposed.
2. Contraband. If the product sold by the seller is prohibited and violates the relevant policies, the seller will generally be fined $10.
3. Misleading products. If a seller’s product is found to be misleading and there are orders within the previous 30 days, the seller will be fined $200.
4. Brushing orders. If the seller increases the acquisition rate, click-through rate, etc. by brushing orders, the seller will be fined 100% of the order amount, plus a fine of US$100 for a single order.
The handling of orders on Wish that are fined is as follows:
1. First, it is necessary to clarify whether there is a misjudgment by the platform. You can compare the reasons for the fine provided by the platform with the products that the seller actually puts on the shelves. Compare to determine whether there is any infringement or violation of regulations.
2. If there is indeed a misjudgment, the seller needs to find out the reason for the misjudgment. Generally, the reasons can be found from complaints, product titles, pictures, etc.
3. Sellers need to provide practical solutions to the platform when making appeals, and the solutions must be reasonable and implementable.
4. When the seller appeals, he needs to be fluent in speech and logically clear. At the same time, he needs to provide clear evidence and make the appeal concisely and clearly to promote the success of the appeal.
When Wish appeals after being fined, the seller can first write the complete content of the appeal in Chinese, and then use translation software to translate the Chinese into English. It is necessary to pay attention to the accurate expression of Chinese, avoid using long sentences and inverted sentences in large spaces, and the written expression needs to be concise and clear, avoiding repetition and cumbersomeness.
The above content has introduced in detail how to handle orders that are fined on Wish. If a seller is fined for an order, they need to find the reason for the fine in time. If there are indeed violations, fines need to be paid promptly. If there are no violations, you can file a complaint with the platform.