In recent years, more and more sellers have opened stores on the Wish platform. For sellers, refunds may affect the operation of the store. So how do I appeal for a refund on wish with a small order quantity? This will be introduced in detail below.
The Wish refund appeal method for small orders is as follows:
1. The seller first needs to enter the order history page to find the order that needs to be appealed. Sellers need to note that some refunds caused by buyers are borne by the Wish platform. Sellers can receive payment normally and the payment status will generally be displayed as “to be paid”, while the payment status of refunded orders is generally “not eligible for payment”.
2. Afterwards, the seller needs to click “not eligible for payment”, and then the seller can understand the order information such as the reason for the refund and the order amount in the pop-up dialog box. If the seller has objections to the refund, he or she can directly click “Send Appeal” to enter the appeal page, check the corresponding information and proceed to the next step.
3. Under normal circumstances, the evidence required for refund order appeals for different reasons is also different. The more common reasons for refunds mainly include size discrepancies, package damage, sellers sending wrong products, etc. However, the seller’s appeal process is the same, and the information that needs to be submitted may be different. Sellers need to submit appeals based on the actual situation.
The reasons for refunds on the wish platform mainly include the following:
1. The description does not match. Sellers on the Wish platform need to pay attention to the fact that product titles, pictures and descriptions need to be accurate and cannot mislead buyers, otherwise the seller will be responsible for all refunds.
2. The logistics is not timely. If the seller fails to deliver the goods in time, or the logistics provider does not deliver the goods at the expected time, the seller is responsible for 100% refund. Therefore, sellers need to pay attention to processing orders on the same day as much as possible. At the same time, the goods need to be packaged according to the appropriate size, material and filling. They also need to choose a high-quality logistics provider to avoid logistics problems that lead to buyer refunds.
The above content has introduced in detail refund appeals for Wish orders with small quantities. In the process of operating the store, sellers need to pay attention to ensuring the quality of products, timely delivery, and choosing appropriate and reliable logistics providers. , this can effectively avoid refunds. If the seller issues a refund, you can also appeal.