As a cross-border e-commerce platform, AliExpress has attracted many merchants to open branches on its platform. In this regard, the AliExpress platform’s after-sales service has been launched. So, what is the AliExpress platform’s after-sales service? Who pays for the after-sales service on the AliExpress platform?
1. What is the after-sales service on AliExpress platform?
After-sales service is a service provided by AliExpress for merchants to resolve after-sales disputes. It is a bit like Taobao deposit. If there is a refund or return in the store, after-sales service will be refunded to the buyer quickly. payment, thereby improving merchant response speed and customer experience.
AliExpress After-sales Service does not require the seller to handle it personally. All after-sales compensation for orders placed in the hands of After-sales Service will be paid by After-sales Service, which is very convenient. Although after-sales treasurers are convenient, not all merchants need after-sales clerks, because after-sales treasurers will affect the weight of the store. Therefore, if merchants want to avoid this happening, they must operate seriously and serve customers well.
If there is a dispute over the incorrect version of the AliExpress currency in a Houbao order, the platform will intervene to verify it. If the platform believes that the problem exceeds the service scope of Houbao, the seller needs to handle it personally. Please pay attention to the official email notification. If the buyer raises a dispute, such as whether the goods have been received, the seller must handle it personally and respond within five days. If the reply is exceeded, the system will automatically conduct after-sales service based on the refund amount proposed by the buyer. deal with.
If the seller requires a return due to personal reasons or no reason, he will directly enter the return process without going through the after-sales service.
2. Who pays for the after-sales service on the AliExpress platform?
There is no need for the seller to handle it on his own, after-sale treasure will intervene and all losses will be borne by after-sale treasure without any payment. The only drawback is that the complaint rate will drop, and the daily service points will also drop. Of course, there are also some issues that can be resolved privately and allowed to be resolved by the customer themselves, so that no points will be deducted.
If you need to check the fund flow of an after-sales service order, you can log in to your Alipay international account and check the fund flow of the corresponding order through transaction records – fund records – deposits and withdrawals and deposit and withdrawal details.
The above is the relevant content of the after-sales service on the AliExpress platform. I hope it will be helpful to all sellers. AliExpress’s after-sales service is very convenient. In addition to using the after-sales service, merchants should also pay more attention to communicating with sellers during operations and state certain precautions in advance, so as to avoid unnecessary misunderstandings and ensure the normal operation of the store!