Many self-shipping sellers will have a headache with late shipments, because late shipments will affect the late shipment rate, one of Amazon’s three important performance indicators. Amazon hopes that customers will receive their purchased products on time or even in advance. If your products have not been shipped on time, it will definitely not be a good thing for you.
1. Don’t make mistakes
Sometimes, delayed delivery is really not caused by the seller itself, and sometimes Amazon’s delayed delivery performance exceeds the standard due to seller’s misoperation. So, what kind of misoperation is it?
Amazon limits the late delivery rate to no higher than 4%. In other words, for every 100 orders, the number of late goods must not exceed 4 orders. Many sellers can actually complete shipments within the specified time, but Amazon has more than one shipping performance indicator. Many sellers only know one and ignore the other.
According to Amazon’s basic requirements, sellers need to deliver goods within a specified time. The stipulator for this time is the seller himself. When sellers upload products, they need to fill in a Handing Time to define the delivery time. It should be noted that Time here refers to working days, so the calculation here needs to add the intervening non-working days. For example, if the Handing Time filled in by the seller is 2, then if the customer places the order on Saturday, then the 2-day period will be skipped over the weekend and calculated from Monday.
Therefore, sellers need to complete delivery before the end of the delivery period they set. This shipment actually refers to clicking to confirm the shipment in the background. It does not mean that the waybill number must be generated and have a queryable record. Amazon has additional regulations on the query period of the waybill number. As long as the waybill number is generated, the shipment can be confirmed.
Amazon’s requirement for tracking the tracking number is that there must be a queryable record online within 48 hours. In other words, even if the shipment has not yet been shipped, but the shipping time has arrived, you can click to confirm the shipment. Goods. However, after 48 hours after clicking, the tracking number must be recorded online, otherwise it will still be counted as late delivery.
2. What should I do if the shipment will be delayed or has already been delayed?
If the shipment date is coming, but the goods are not ready yet, in this case, if the goods are still a It can be sent out in two days. You might as well use the trick mentioned above. Communicate with the carrier first and prepare the tracking number. As soon as the goods arrive, scan them on the same day. In this way, you can first confirm the shipment in your backend and fill in the waybill number, so that there will be no problems with your performance.
If the goods will take a long time to be ready, you might as well communicate with the customer to see their attitude. If the customer is willing to wait, the seller can continue to prepare for shipment. After all, Amazon also gives us a fault tolerance rate. But if the customer does not agree, we can only guide the customer to cancel the order. If the goods are shipped and the customer finds that the shipment is late and needs to cancel the order, there will still be a certain loss.
If due to some uncontrollable reasons, your goods are eventually shipped late, first of all, don’t worry, Amazon has a fault tolerance rate and will not close your account just because of one late shipment. Of course, when your orders are still relatively small, you still need to pay special attention and don’t make continuous mistakes.
What’s more important is the customer’s approach. If your goods are shipped late, the most important thing to do is to appease the customer promptly and let him know, “Although the goods are shipped late, Amazon has reserved a longer time.” “Your order will still be delivered before the expected delivery date”, and we actively help customers pay attention to the status of their orders and promptly notify customers when there are key developments. This approach can reassure customers to the greatest extent. If the goods are shipped late and the customer is indifferent, it will easily lead to returns or even bad reviews.