The “Store” section includes 4 options: “Store Decoration”, “Store Category”, “Store Settings” and “Store Evaluation”.
1. Store decoration
Click the “Store Decoration” option and click the “Edit Decoration” button to decorate the store. After decoration, we enable this store decoration as the store homepage, and the mobile store will show the decorated effect.
2. Store Classification
Click the “Store Classification” option and enter a keyword in the “Search Product” box, such as skirt, and you can find this keyword in the title Click the “+Add Custom Category” button for all categories of products to add a custom category name and start a new store category. After setting the category name, click the “+Add Product” button to upload to the store from all Select the products related to the set category name among the products, click the “Confirm” button, and then click the “Save” button. Open the button to create a new store category, which can be used on the mobile and PC sides of the store. See this category. Trash button to delete this category.
3. Store Settings
Click the “Store Settings” option.
We can click the function bar on the left to set the corresponding functions.
1) Store Introduction
In the “Store Introduction” page, we can set the store avatar, store name, store cover, store introduction, product pictures and YouTube videos, etc. .
2) Store decoration
In the “Store decoration” page, we can set up the mobile store
3) Logistics center
In the “Logistics Center” page, we can set the logistics channel and the number of days for the goods to be shipped. Generally, the Shopee platform’s own logistics system Standard Express is preferred. We can update the shipping days of all products on the shelves at once by modifying the “shipping days”.
4) My Address
In the “My Address” page, we can set the seller’s return address, the buyer’s return address, the default address, and the pickup address. The seller’s return address is mainly used to receive packages that are returned by the Shopee platform as abnormal due to labeling, damage, etc. If we do not set a return address in time, the abnormal packages will be destroyed as they cannot be returned. Click the “+Add Address” button to add an address. Click the “Edit” link to modify the various addresses that have been set.
5) Store evaluation
In the “Store evaluation” page, we can see the evaluation of the purchased products by buyers who have purchased the products in the store. The rating in the upper right corner shows the buyer’s overall evaluation of the products sold in the store. We can use the “Search” setting at the top of the page to view relevant evaluations in a targeted manner. We can view all reviews given by different buyers through the “All” option. Buyers can rate it from 1 to 5 stars and upload content and pictures. 5 stars is the best evaluation, 4 stars is a better evaluation, and evaluations of 3 stars and below indicate that the buyer is dissatisfied. We need to understand the reasons for this evaluation in time and make improvements in time. We can click the “Reply” button to reply to the buyer’s evaluation.
6) My Performance, My Score
On the “My Performance” and “My Score” page, if the performance data of a certain item is greater than or equal to the target value, the Shopee platform will Warning in red.
7) My Report
In the “My Report” page, we can view the download records and details of various reports about the store such as output orders, Shopee platform monthly reports, etc. content.
8) Store Settings
In the “Store Settings” page, we can set whether to accept buyers’ bids (i.e., negotiation function) (“Chat” with the communication tool “Make Offer” in the store), turn on or off vacation mode, and select the language displayed in the store backend.
The bargaining function is turned off by default, and we can turn it on or off.
After turning on vacation mode, all products in the store will become unsaleable. It takes 1 hour for vacation mode to take effect. Once this function is turned on, it can be turned off after 24 hours. Turn vacation mode on and off.
We can set the language displayed in the Seller Center in the account, and can choose to use English, local language, and simplified Chinese.
8) Privacy Settings In the “Privacy Settings” page, we can set whether to display likes for products in the store, and view the list of blocked users. In the chat dialog box, click the name of the user who needs to be blocked. The specific conversation between the user and the seller will be displayed in the middle column. Select the “Block User” option in the drop-down box that appears, and click the “Confirm” button. The user is blocked. We can view blocked users on the “Privacy Settings” page. The user blocking function is mainly aimed at some buyers who have maliciously placed orders or malicious negative reviews. After such buyers are blocked, they will not be able to purchase goods in the store, nor can they communicate with sellers through chat. Sellers in this store cannot also Communicate with blocked buyers.
10) Chat Settings
In the “Chat Settings” page, we can set whether to allow buyers to chat with us in the store profile page (recommended to turn it on), store We cannot be online 24 hours a day for chat chat. In order to better retain buyers during non-online periods and improve the conversion rate, it is necessary to set up automatic reply chat in chat chat. The content of the automatic reply can be anything and needs to be within 500 characters. In the process of chatting with buyers, we should pay more attention to the questions frequently asked by buyers. We can add the answers to these questions to the automatic replies of “Chat”. It is recommended to add greetings, store offers, invitations to follow, logistics information, etc.
Examples of automatic replies are as follows:
Dear, welcome to our store. We will respond to your chat as soon, you can speak or send a message here in English, Malay or Chinese. Click on “Follow us” can get “ ACOUPON Off” for your order. After ordering, you will receive the product within about5 to 15 business days (except PUBLIC HOLIDAY).
11) Notification settings
In the “Notification Settings” page, we can set whether to receive various push notifications about the Shopee platform and our own store (including periodic notifications, order update notifications, etc.). Push notifications are mainly divided into emails. There are two parts: notifications and push notifications. Among them, email notification means that order information, subscription content, product updates (mainly due to violations of the rules and being removed from the shelves) and other messages will be sent by email to the email address we used when registering the store. Push notifications are used to send order update notifications, chat messages and other messages to Shopee mobile stores so that sellers can check them in time.
12) My Account
In the “My Account” page, we can perform basic account settings, including my files, phone and email, social media account settings, Partner platform. If we want to view the content of this page, we need to re-verify the login password. There are only two places that can be changed on the entire page. One is my profile (you can edit gender and date of birth), and the other is the partner platform (displays authorized cooperation Partner platform), you can click the “Cancel Connection” button to terminate the binding.
13) Update Password
In the “Update Password” page, we can change the store’s login password.
4. Store Reviews
The “Store Reviews” page has the same content as the “Store Reviews” page of the “Store Settings” option.