In cross-border e-commerce business, accurately tracking and tracking international postal parcels is one of the key links for sellers to provide high-quality customer service. This article will introduce how to use international postal parcel tracking numbers for cross-border e-commerce sellers to easily track the latest status of the parcel.
1. Understand the international postal parcel tracking number.
Number definition: The international postal parcel tracking number is a unique identification number assigned to each parcel by the postal service provider. It consists of a string of numbers, letters or combinations and has a specific format.
Number source: Sellers will receive an international postal parcel tracking number when they ship. This number can be obtained from mailing receipts, express delivery documents, emails or online platforms. Sellers need to keep this number properly for future query and tracking.
2. Use international postal parcel tracking numbers for query.
Query methods: Sellers can use international postal parcel tracking numbers to query in the following ways:
a. Official query platform: Many postal service providers have their own official query platforms, and sellers can query by visiting the official website or downloading mobile applications. On the query interface, enter the parcel number and click the query button to get the latest status information of the package.
b. Third-party tracking platform: In addition to the official query platform, there are many third-party tracking platforms that can provide international postal parcel query services. Sellers can find a suitable tracking platform through search engines or app stores, and then enter the parcel number to query.
Query steps: The following are the general steps for querying using international postal parcel numbers:
a. Get the number: First, the seller needs to obtain the parcel number from the mailing certificate or other sources. Ensure the accuracy and completeness of the number.
b. Open the query platform: Visit the official query platform or select a suitable third-party tracking platform.
c. Enter the number: On the query interface, enter the parcel number. Make sure to enter it accurately and avoid spelling errors or missing characters.
d. Query: Click the query button or the corresponding operation to start querying the latest status of the package.
e. View results: The query result page will display information such as the current location of the package, transportation progress, and estimated delivery time. Sellers can check this information and update customers accordingly.
3. Precautions and Tips.
Save the tracking number: When handling international postal parcels, sellers must properly save the parcel tracking number. This tracking number is the key to query and tracking, and it is also an important voucher for handling any problems or disputes.
Multi-channel query: In addition to the official query platform, sellers can try to use different third-party tracking platforms for query. Different platforms may provide different functions and information to help sellers understand the status of the package more comprehensively.
Update customers regularly: Once the latest status of the package is queried, sellers should update this information to customers in a timely manner. Provide accurate parcel tracking information through email, SMS or online platforms to keep customers informed of the shipping progress of the package.
4. Conclusion.
Accurately querying and tracking international postal parcels is crucial for cross-border e-commerce sellers. By understanding the meaning and usage of international postal parcel tracking numbers, sellers can easily query the latest status of the parcel and update it to customers in a timely manner. By making reasonable use of official query platforms and third-party tracking platforms, sellers can provide better customer service, enhance customer satisfaction, and promote business development. Remember to save the tracking number, query through multiple channels and update customers regularly to make the query process of international postal parcels more efficient and accurate.