More and more people choose to buy products on the eBay platform, but when they encounter products that they don’t like and need to return or exchange, many people don’t know how to deal with it. Do you want to know how to return products on eBay in the United States? The following is a detailed explanation for everyone.
Before returning or exchanging goods, you can first contact customer service. Some stores require customer service to give you an order number. Generally, it is a return acceptance plus an order number, or the store has other regulations. Customer service may ask us to write the order number on the outside of the package. After receiving it, the customer service will find the order in the system according to the order number we provided, write the reason for the product return or exchange, and mark the solution. In this way, after the warehouse receives the return, it is easy to know which store the return occurred, and then update it in the system to indicate that the refund package has been received, and then send us a new product according to the customer service’s message, but if a refund is required, it will be handed over to the finance department for the refund process. So if we don’t contact customer service in advance, we will rashly send the things back. After receiving it, the warehouse has no idea what the situation is, and may not deal with it in time, affecting our return and exchange experience.
Everyone needs to pay attention to the fact that labor is very expensive in the United States. Some products that are below the company’s standard amount do not need to be returned. In order to prevent customers from taking advantage of this rule to make multiple purchases, the company will require customers to take photos of damaged products and send them to us for confirmation. Therefore, if you purchase a relatively low-priced product and want to return it, please communicate with customer service first.
There are also some things to note about how to return products on eBay in the United States. If we want to return the product, we can ask customer service to make a return label for us. Some stores cooperate with express companies. They can make a return label, that is, the recipient writes his own address, so that the buyer does not have to pay the postage to return the product. A large part of the stores have a warranty period. It is recommended to read the return insurance policy before buying valuable items. If there is an acceptable warranty, you can exchange the product with confidence.
The above is the relevant knowledge about how to return products on eBay in the United States. I hope it will be helpful to you.