Sellers who open stores on Amazon sometimes encounter many problems that they don’t know how to solve. At this time, they can contact Amazon customer service. Then the question arises again, how to contact Amazon customer service? There are three ways to consult Amazon customer service: email, phone, and chat. Among them, email is what we often call opening a case! Each problem will become an independent case until the case is closed. How does Amazon find customer service? What are the communication channels? So how to contact customer service?
1. Contact through the official website.
1. Click Help-Contact Us in the upper right corner of the Amazon seller backend page.
2. Select the category of the corresponding problem.
2. Email.
That is, if you send an email, customer service will reply to you. However, emails may take 24 hours to process, and the efficiency will be very slow. If you have a complex question that requires a detailed answer, it is recommended that you use email.
3. Phone.
Leave a phone number and Amazon will call back during working hours. If it involves major problems such as account closure, it is best to choose this and communicate directly by phone. It is recommended to choose English customer service, which has fast response and great authority, but first you must be proficient in English. Before calling, it is best to organize the questions, such as order number, account information, order status, etc., so that they can be reported in time when needed.
Fourth, chat.
The chat service is an online web instant chat.
If you think the reply to the question can be sent quickly and concisely, then instant chat is a good choice.
Many people will complain that it is too troublesome to contact Amazon customer service, and they don’t know and can’t find the entrance. At this time, you can also call Amazon’s official customer service hotline directly to solve the problem. The above introduces the knowledge of how to find customer service on Amazon. If you want to know more about how to find customer service on Amazon, you can learn more about the following.