The backend settings of Lazada local sellers are an essential part of the seller’s business. However, sometimes in the process of backend settings, as Lazada local sellers, we may encounter some common problems. This article will give you a detailed introduction to the common problems in the backend settings of Lazada local sellers and provide you with solutions.
1. How to contact local customer service?
At the bottom of the Help Center page of the Lazada seller backend, you will see three button options. Among them, the “Contact Us” button allows you to contact online customer service. Online customer service can handle some problems that can give you results immediately, and problems that cannot be solved immediately will create a work order for you. The work order number will be sent to your mailbox. You can further communicate and track the progress of problem resolution through the email under the work order number.
The other two options are the work order entrance. You can click to enter and submit a Seller Form or Master Form, communicate by email through the work order, and obtain the corresponding work order number.
You can also view the processing status of the work order number by clicking the “My Case” button. If necessary, you can urge the processing progress of the work order every day until the local PSC gives a solution and marks the work order status as “solved”.
2. How to contact the local Xiaoer?
There is currently no clear channel to contact the local Xiaoer directly. Generally, the Xiaoer will take the initiative to contact the seller. If you want to communicate with the local Xiaoer, it is recommended to work hard to improve the store performance to attract the attention of the Xiaoer. The Xiaoer may contact you through channels such as email, phone, SMS, DingTalk, etc.
3. The backend ID card and bank information are still being verified. What should I do?
If your backend ID card and bank information are still being verified, it may be because the ID card information of the bank card is not complete. Please make sure to fill in the relevant information completely and contact the online customer service again to verify the profile information.
4. How to modify the logistics delivery company (Shipping Provider)?
If you need to modify the logistics delivery company, you can follow the steps below in the Lazada seller backend:
Log in to the Lazada seller backend.
Click the “My Account” option.
Select “Profile”.
Make changes in the "Shipping Provider" column.
Please note that different regions and countries may have different logistics delivery companies to choose from. Make sure to choose the logistics delivery company that is appropriate for your region and follow the system’s instructions to complete the modification.
Summary:
Common problems in the backend settings of Lazada local sellers include contacting local customer service, contacting local store assistants, verifying ID cards and bank information, and modifying logistics delivery companies. You can solve these problems and proceed with the backend settings smoothly by effectively communicating with online customer service, improving store performance to attract the attention of store assistants, and ensuring that the personal information filled in is complete and accurate. I wish you good luck in your business on the Lazada platform!