1. Selling banned products
Selling banned products will result in a fine.
SKU status: Selling online
Fine amount: $2 per product
Tips to avoid fines:
? Before uploading new products, download the “All Countries Banned Products” list on Lazada University to check.
? Check the “All Countries Banned Products” list on Lazada University frequently and remove the banned SKUs that are already on sale according to the updated list.
2. Counterfeit infringement
1. Sellers selling counterfeit and infringing products are caught
Sellers caught selling counterfeit and infringing products will have their funds frozen.
SKU status: Removed
Penalty rules: Freeze up to $500 until the seller completes retraining (watch videos + pass exams)
Tips to avoid fines:
? Don’t sell fakes on Lazada.
? Communicate with suppliers; if it is a branded product, please check their authorization letter.
? Source goods from legitimate suppliers.
2. Sellers blacklisted for selling counterfeit and infringing products
Sellers blacklisted for selling counterfeit and infringing products will be fined.
Account status: Terminated
Financial amount: $500
Tips to avoid fines:
? Do not sell fakes on Lazada multiple times.
? Communicate with suppliers; if it is a branded product, please check their authorization letter.
? Source goods from legitimate suppliers.
III. Order cancellation
1. Seller self-cancellation within 48 hours
Sellers who fail to update the order status to “Ready to ship” within 48 hours and cancel the order themselves will result in a fine.
Order status: Seller canceled
Financial amount: $2 per product
Tips to avoid fines:
? Update inventory levels according to the inventory retained by Lazada.
? Check and update inventory frequently in Seller Center.
2. Order cancellation due to seller inaction within 48 hours
The seller neither cancels the order by himself nor prepares to ship within 48 hours, resulting in order cancellation, which will incur a penalty.
Order status: System canceled
Penalty amount: $5 per product
Tips to avoid penalties:
? Log in to Seller Center every two hours to check new orders.
? If you cannot ship within a period of time, please remove your products.
3. False “Ready to Ship” leads to order cancellation
The seller updates the order status to “Ready to Ship” within 48 hours, but the package fails to arrive at the sorting center within 7 calendar days after the order is created, resulting in order cancellation, resulting in a penalty.
Order status: System canceled
Penalty amount: $5 per product
Tips to avoid penalties:
? If you cannot ship within a period of time, please remove your products.
? Choose a reliable third-party logistics to deliver your package to the sorting center.
4. Incorrect pricing leads to order cancellation
Order cancellation due to incorrect pricing will incur a fine.
Order status: Cancelled by the seller/Cancelled by the system
Fines: $5 per product
Tips to avoid fines:
? Clearly price in local currency on each platform.
? After cloning the product, please make sure to check and update the product price on each platform and update the inventory.
Fourth, customer returns
1. Returns due to defective products (second-hand products)
Selling second-hand products will result in returns, which will incur a fine.
Order status: Customer return
Fines: $5 per product
Tips to avoid fines:
? Do not upload second-hand or refurbished products.
? Check the product carefully before packaging it.
2. Return due to wrong product
Sellers fail to ship the wrong product as ordered, resulting in a fine.
Order status: Customer return
Fine amount: $5 per product
Tips to avoid fines:
? If there is insufficient stock, please remove your product from the Seller Center.
? Double-check whether the invoice and product in the package are consistent.
? Properly affix the logistics label before sending to the sorting center.
3. Return due to missing items/components
Return due to the product listed in the “What’s in the box” on the product page not being provided, including missing instruction manuals.
Order status: Customer return
Fine amount: $5 per product
Tips to avoid fines:
? Make sure all components of a product are pre-packed together.
? If the product has multiple parts, please create a checklist.
The above are the penalty rules of the Lazada platform, and merchants need to abide by these rules to avoid fines. Pay attention to following the sales compliance principles, provide high-quality products and services to ensure customer satisfaction, and establish long-term and stable business.