Amazon sellers are very afraid of receiving returns, but they still have to deal with them, otherwise it will cause damage to the store. How to properly handle return applications?
1. Handle return applications in a timely manner
1) Understand the real reason for the buyer’s return.
2) Solve the return problem in a targeted manner.
In the return communication link, the seller should make the buyer feel very positive, whether it is communication ability, service attitude, or processing speed, and quickly solve the return problem. If the seller handles it very carefully in this link, it may move the buyer and ask the buyer to cancel the return application. However, if the seller has done his best and the buyer must return the goods, then the seller should return the goods according to the buyer’s wishes.
2. Who will bear the freight and related expenses when determining the product return
In the return process, the seller’s freight issue will be involved. Who will bear the freight and related expenses incurred by the return?
1) Returns caused by product quality and delivery operations are generally borne by the seller. The seller shall bear part of the responsibility for returns caused by product damage or lost packages caused by logistics.
2) Amazon supports buyers to return products without reason, but does not require buyers to bear the return shipping costs. Taking the US site as an example, if the return application is returned to the United States, the shipping cost shall be borne by the buyer; if the international logistics cost is borne by the seller.
3) When the product has been used for a period of time but is still within the return time range, the buyer applies for a return. In this case, the product is already in a second-hand state. For its own interests, the seller can negotiate with the buyer to charge the loss fee of some products, or the buyer shall bear part or all of the return shipping costs. However, if the buyer firmly disagrees, the seller shall bear the return shipping costs and related expenses.
3. Confirm the handling method of returned products
1) Discount the product. If the value of the goods is small, give it directly to the buyer.
2) Return it to the original shipping address.
3) Return it to the address specified by the seller.
4) Abandon the goods directly.
Okay, the above is how Amazon sellers deal with buyer returns. Sellers in need can refer to it.