The following is a sample email from a customer service staff to a customer about predictable logistics delays.
Sample
Dear sir / madam,
Your order has been shipped since February 5. However, China’s Spring Festival is around the corner, and we are so sorry for a possible delay.
During the festival from February 10 to 17, most shipping service will be suspended. We will keep a close eye on the shipping status and, once there is anything new, inform you as soon as possible. Please forgive us for the possible inconvenience. Your kind understanding will be greatly appreciated.
If there is anything we can do for you, do not hesitate to contact us. Thank you.
Best regards!
(Your name)
Reference translation:
Dear sir / madam,
Your order has been shipped since February 5. However, China’s Spring Festival is around the corner, and we are so sorry for a possible delay.
During the festival from February 10 to 17, most shipping service will be suspended. We will keep a close eye on the shipping status and, once there is anything new, inform you as soon as possible. Please forgive us for the possible inconvenience. Your kind understanding will be greatly appreciated.
If there is anything we can do for you, do not hesitate to contact us. Thank you.
During the holiday season (February 10-17), most shipping services will be suspended. We will closely monitor the shipping status and notify you as soon as possible if there is any new information. We apologize for any inconvenience this may cause. Thank you for your understanding.
If there is anything we can do for you, please feel free to contact us. Thank you for your patronage.
Best wishes!
(Your Name)