AliExpress customer service refers to the staff who make full use of various chat tools, e-mails, internal messages and even other software to provide relevant services to customers during the operation of the store. The services they can provide include answering customer questions, marketing promotion, facilitating orders, product sales and after-sales services.
AliExpress customer service can be divided into pre-sales customer service, in-sales customer service and after-sales customer service according to the nature of the work.
Customer Service Quality and Store Performance
AliExpress pre-sales customer service is mainly responsible for timely communication with customers, humbly listening to customer needs and answering customer questions, and actively promoting store products.
AliExpress in-sales customer service is mainly responsible for introducing products in a simple and easy-to-understand manner, and promptly solving long-term problems encountered by customers when placing orders. Their service quality will directly affect the conversion of store orders.
AliExpress after-sales customer service is mainly responsible for improving the service quality of the store, increasing the store’s praise rate and reducing the store’s dispute rate. At the same time, if the after-sales service is done well, it can bring customers a good shopping experience, thereby increasing their repurchase rate and even becoming a loyal fan of the store.