If the customer replies and asks you to send samples, you will face the following questions: Should I send samples? Will there be any charge for samples? How much is the express fee and who will bear it? Will it be paid by the buyer, the seller or both parties? Sample fee: Generally speaking, if the value of the sample is not high (such as small gifts, stationery, low-value daily necessities, etc.), it is not recommended to charge sample fees. For example, a certain audio system is worth 20 yuan, which is less than 10 US dollars in US dollars. If you ask the customer to charge 10 US dollars, it seems reasonable. Considering that the customer’s bank is abroad, the remittance fee ranges from 10 to 100 US dollars. In other words, the 10 US dollars sample fee you want to charge is not enough to pay the bank’s fee. It is recommended that the sample fee and international freight be collected from the customer, and there is no need to charge low-value sample fees separately. In addition, for products with higher sample value (such as electrical appliances, high-end clothing, etc.), you can also consider charging it together with the freight, and return it when the customer places an order in the future that reaches a certain amount.
International freight: If new customers are sincere in doing business, they are willing to bear the express delivery fee of the sample. Therefore, if it is impossible to tell whether the customer is really willing to do business, the customer should bear the freight. After all, if the seller bears the high international freight for a long time, it will increase the seller’s operating costs. Usually, customers generally have their own import courier account number (courier account #), so you can explain it to the customer through E-mail. If you don’t have an import courier account number, you can check it on the official website of the international courier.
It is recommended to choose the cargo transportation method according to the buyer’s needs, or negotiate between the two parties.