Operating an online business on Ozon means that sellers need to track and manage various orders to ensure that orders are delivered on time and provide an excellent customer experience. In this article, we will explain how to track shipments on Ozon and how to effectively manage different order statuses.
1. Order status and filtering.
All sellers’ orders will be listed in “From My Warehouse” under the “Shipments” section. Here, sellers can see all orders and filter according to the following different order statuses:
Ready to be prepared: These are orders that sellers need to prepare, but have not yet started to prepare. This is usually the status of the order that has just been placed but has not yet been processed.
Waiting to ship: The order is ready and waiting to be shipped. This means that the seller’s team has prepared the order and is ready to ship at any time.
In transit: This is the status of the order that is already in the process of being shipped. Sellers can track the real-time location and delivery status of these orders.
Disputed: If a customer raises a dispute or problem, the order may be marked as a disputed status. Sellers need to deal with these issues to resolve customer concerns.
Delivered: The order has been successfully delivered to the customer, which is the final status of the order.
Cancelled: Customers or sellers themselves may cancel certain orders, and these orders will be marked as canceled.
2. Remaining time and order management.
Next to the order, sellers will see the remaining time for preparation and shipment. This is an important indicator that helps sellers understand how much time is left to process the order. If the order is in the “pending preparation” status, sellers can view the remaining preparation time to ensure timely preparation. Similarly, if the order is ready, sellers can view the remaining shipping time to ship it in time.
3. The criticality of order management.
Effectively managing order status is critical to the seller’s business. On Ozon, sellers can use order status to optimize the order processing process, provide high-quality customer service, and ensure that orders are shipped on time. Here are some key suggestions for order management:
Timely preparation: Early preparation can reduce waiting time for shipment and improve customer satisfaction.
Ship quickly: When the order status changes to “Waiting for Shipment”, ship the order as soon as possible to ensure that the order reaches the customer as soon as possible.
Handle disputes: If an order is marked as disputed, handle the customer’s issue in a timely manner to avoid unnecessary delays.
Cancel orders regularly: If there are unprocessed orders, sellers may need to regularly check and cancel those orders that cannot be fulfilled to avoid confusion and inventory problems.
By effectively managing order status and remaining time, sellers can improve the efficiency of order processing, reduce delays, provide excellent customer service, and ensure that sellers’ online business runs smoothly on Ozon. I hope these tips will help sellers with order management.