Lazada delivery time has an important impact on the store’s traffic, which involves two key times, namely RTS time and TTS time, both of which are indispensable! If you don’t understand the on-time delivery time of these two periods, you will face two serious problems – the first problem: Lazada buyers may cancel orders due to long waiting time, resulting in a sharp drop in the traffic of the hard-working store; the second problem: when your on-time delivery indicators are not up to standard, the store will face OVL order and flow restrictions! Therefore, e-commerce people must pay attention to the fact that Lazada’s delivery time directly affects the store’s traffic!
1. Lazada On-Time Delivery Policy (SOT)
1. Introduction to Lazada’s On-Time Delivery Rate
Lazada’s on-time delivery rate is an important indicator to measure whether the seller can complete the delivery within the specified fulfillment time. It is specifically manifested as the ratio of orders in which the seller clicks to ship within the specified time and delivers the package to the corresponding domestic sorting center to all orders. This ratio includes all valid orders, but does not include orders canceled due to buyer reasons.
2. How to calculate Lazada’s on-time delivery rate
Lazada’s on-time delivery rate covers orders from the past 4 weeks (excluding the past week) and is updated once a day.
3. Lazada’s fulfillment time table for on-time delivery to the sorting center
Reminder: If the order does not meet the fulfillment time shown in the table below, the consumer may initiate a request to cancel the order. If the cancellation time is exceeded and the order is still not fulfilled, the platform will automatically cancel the order.
Example: Take non-LazMall merchants in China as an example (distribution scanning/collection is completed within 3 working days)
2. Detailed explanation of important nodes of Lazada fulfillment time
1. Start node (order time): the day after the order is created
2. Click to ship (RTS): the time point when the seller clicks “Ship” on the [Shipping-ToShip] interface to complete the RTS status
3. Distribution scanning/collection (TTS):
[1] Orders with non-official collection or official collection (non-packaging): the distribution center’s scanning and warehousing time is used as the TTS time node for the merchant’s order fulfillment assessment
[2] Orders with official collection and packaging: the TTS time node is the time point when the official collection and handover are successful
[3] Where can I view the on-time delivery rate?
You can check the Lazada fulfillment time on the Lazada store backend (ASC) homepage or product details page (PDP):
① Click the icon in the upper left corner of the Lazada store backend (ASC), and then look at the lower right corner:
② Lazada store front product details page (PDP)
III. Lazada order fulfillment time FAQ
1. How is the merchant fulfillment time calculated and when does it start/end?
(1) RTS fulfillment time
Starting point: the day after the order is created
Ending point: the time when the merchant clicks “Ship” on the order management page
(2) TTS fulfillment time
2. Does the calculation of fulfillment time include weekends and holidays?
Natural day: calendar day, including weekends and holidays
Working day: Monday to Friday only, excluding weekends or holidays
3. If the package is not scanned into the warehouse/collected on time, will the order be cancelled immediately?
[1] For orders without RTS, the order will be cancelled 2 working days after the fulfillment time.
【2】 For orders that have been RTS but not TTS, the order will be cancelled 2 working days after the fulfillment period.
4. Can I apply for free collection, paid collection, or collection points for ocean parcels?
Currently, ocean parcels do not support applications.
5. Is paid collection nationwide? Are all provinces and cities covered?
Currently, 27 provinces and cities are covered.
6. How to deal with the problem of lost packages during collection?
For lost packages during free collection, please contact the online customer service for compensation; for lost packages during paid collection, you need to communicate with the courier company (STO) in the paid collection group, and provide screenshots to contact the online customer service for compensation.
7. What should I do if the collection vehicle does not arrive at the specified time?
Paid collection is the responsibility of the courier company (STO). You can contact STO in the Ding group and provide the large package/group package number for customer service to follow up; for free collection, you can directly contact the collection driver or the collection person in charge of the distribution center.