1. Operational procedures
DHL provides customers with a variety of export logistics services. As a cross-border e-commerce seller, you can send express delivery in the following ways.
(1) Online delivery
Go to the DHL official website and select “Export Service” to select the export logistics service you need. You can also check the logistics price, transit time and packaging type through the official website. You can pay the freight by credit card or cash when placing an order on the official website. Please note that users can register an account on the website, and the system will create a personalized address book and provide personalized services. After placing an order online, the consignee will come to pick up the package.
(2) Offline delivery
Offline freight forwarding companies and cross-border e-commerce platforms also provide DHL’s business agency services. Users can obtain quotes through offline channels, and the corresponding third-party agency will provide door-to-door delivery services or shipping addresses.
2. Status query
Sellers can check the logistics status of goods in the AliExpress backend, or log in to the DHL official website (http://www.cn.dhl.com/zh/express/tracking.html) for inquiries.
3. Delivery method
Users have a variety of delivery methods when using DHL, such as door-to-door delivery, delivery, etc. When customers use the official website’s online delivery method, the courier will pick up the goods at the agreed time. When customers place an order through a freight forwarding company or a cross-border e-commerce platform logistics system, the goods can be directly sent to the designated cargo distribution center according to the actual situation of the goods, or they can wait for the staff to pick up the goods at the door.
4. Advantages and disadvantages
The most significant advantage of using commercial express delivery is that the timeliness of commercial express delivery is higher than any other cross-border logistics method. Usually, it can reach the hands of customers in 3 to 7 days, and the timeliness in some areas can reach 3 working days. However, the price of commercial express delivery is the highest compared to other logistics methods. For example, a package of 33.7 cm X 32.2 cm X 10.0 cm and weighing 0.5 kg is shipped from Hangzhou, China to New York, USA using DHL. It is shipped on February 22 and is expected to be delivered on February 25. The estimated minimum cost is RMB 948.5.