Scenario: The seller sent the wrong address.
Dear customer，
Thank you so much for your great support on us.
What a big mistake we made！
Sorry，but will you still want the items? If yes, we will resend you immediately；if not, we will make you the full refund.
Waiting for your reply and hope your kind understanding.
Best Regards.
Seller’s name
Situation: Reply to the buyer about the delivery time of the goods.
Dear customer，
Thank you so much for your great support on us.
Usually it takes about 7-12 days for the item to reach you.
Any qustion, feel free to contact us and we will reach you at the soonest.
Best Regards.
Seller’s name