Many cross-border logistics companies charge freight rates in grams. For some goods that require customers to bear the freight, the total transaction price will appear to be relatively high. Therefore, many customers will request free shipping. If the company policy does not allow free shipping, customer service staff can refer to the following sample reply to customers.
Sample
Dear XXX,
Sorry, free shipping is not available for the order. We can only offer free shipping service on orders of $50+.
Best Regards.
Sample
Dear XXX,
We regret to tell you that free shipping is not available as the shipping freight has gone up quite a lot recently. It is one of our biggest costs that can’t be neglected. Thank you for your understanding.
Have a good day!