Cross-border customer service staff often encounter questions about product colors, such as “Hi, I want the light blue colour. Do you have any in stock?” For questions about product colors raised by customers, customer service staff should be realistic and directly reply that there is stock or not. The following sample text indicates that there is stock.
Sample text ①
Dear customer,
Thank you for your inquiry.Yes, we have light blue colour in stock. How many would you like? The colour is very popular and there is not much left. Please place the order ASAP if you like it. Thank you!
Sample text ②
Good day! Thank you for your attention. As the inventory data show, we have about 30 pieces left. If you like it, please act fast. Thank you!
In addition to replying to customers that there is stock, the above two sample texts also introduce to customers that the color is very popular and there is not much stock left, creating an anxious and risky atmosphere for customers, making customers feel that the product will soon sell out, and hope that customers will place an order as soon as possible.